Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed

Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of diginomica.com share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazon. Jon talks about his debate with the CEO of Happy or Not, and Knowles weighs in on the missing link in Retail CX - the happy and empowered store employee. Knowles also brings up the impact of sustainability and diversity - another standout from this year's show.

In the second podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's Craig Cmehil about important developments in the SAP ecosystem - and the changes made to the Mentor program. Cmehil talks about the challenges the SAP Mentor will face and his goal of fostering engagement with SAP executives. The guys also hit on the community space at TechEd and the hands-on opportunities intended to push the growth of new skills. Also check for Den's analysis of SAP TechEd Barcelona on diginomica.com. You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

On the second day of ASUG Annual Conference and Sapphire Now 2018, Jon Reed caught up with ASUG CEO Geoff Scott to get his reactions to SAP's "intelligent enterprise" strategy. Scott shares his view of the conference highlights from an ASUG view. The guys talk about the challenges SAP vowed to address, including the longstanding problem of integration - a challenge heightened with the numerous cloud products. They discuss the role of user groups in project success (or not). Note: due to time limitations the guys do not get into a licensing discussion in this video - however look for more SAP licensing (and indirect licensing) content on diginomica.com, and also ASUG.com.

In this live podcast from Constellation Research's Connected Enterprise 2017, Jon talks with the Teamability team about why team building is hard - and the unique method they bring. With the occasional bird chirping during our outdoor taping session, CEO Dr. Janice Presser and COO Mark Talaba share field examples and explain why the science of team building goes far beyond "good" and "bad" teams.

Jon also gets into his own experience being tested by Teamability, what he learned, and the three podcasters kick around the ups and downs of teams until it's time for Mark's Uber to the airport - then Jon issues the ultimate Teamability challenge. Dr. Janice Presser is also the author of the new book @Dr. Janice - Timing isn't Everyhing. Teaming is. 

In the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a successful enterprise communities, and where companies run into trouble. They move into the tricky territory of KPIs, and measuring the results of community investments. The podcast closes with Finnern's take on how SAP has handled community - and the SAP Mentors - after his departure.