SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of diginomica.com
Free spirited, old school podcasts on all things enterprise with Jon Reed of diginomica.com, along with troublemakers and/or special guests
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Yep, Bonnie Tinder of Raven Intel makes her triumphant return - and she brings fresh data on project success (or not), via her HCM cloud project research. Let's hash this out - as usual, bring your best questions and astute observations :) This series is brought to you commercial-free by Jon Reed of http://www.diginomica.com. If you like the idea of unfiltered, non-commercial enterprise content, consider giving this a nice rating so Jon can beat the commercialized crud in the search algorithms.

Direct download: project-success-keys-reed-tinder.mp3
Category:CIO disruptions -- posted at: 7:09am EDT
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In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? This series is brought to you commercial-free by Jon Reed of http://www.diginomica.com.

Direct download: CRM-buzzword-destruction-reed.mp3
Category:general -- posted at: 7:02am EDT
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Is legacy SaaS a real thing? Join the debate as returning champ Brian Sommer riffs on Jon's argument with a SaaS 1.0 to SaaS 2.0 slide deck banter. Where are vendors getting stuck? And why does this matter to customers? Bring your sharp questions and BS filters as usual - this is the usual jugular participation Friday show. Note: to see the slides, check the video replay at youtube.com/jonathanwreed.

Direct download: Legacy-SaaS-reed-sommer.mp3
Category:CIO disruptions -- posted at: 6:50am EDT
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This Friday, Constellation's Nicole France and Liz Miller will crash my Enterprise hits/misses video show together. Join this audience participation free-for-all, which will kick off with discussion of Nicole's lightning rod blog post, It’s Time to Set the Record Straight on Customer Data Terminology. Can we get customer data right? Will cookieless life confound marketing teams, or compel organizations to (finally) adopt white hat tactcis to earn trust? Will this dynamic duo take over the show? Will I get a word in? We're about to find out...

This series is brought to you commercial-free by Jon Reed of http://www.diginomica.com. If you like the idea of unfiltered, non-commercial enterprise content, consider giving this a nice rating so Jon can beat the commercialized crud in the search algorithms. Thanks.

Direct download: reed-france-miller-cx-myths.mp3
Category:general -- posted at: 6:47am EDT
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Join us for this action-packed free-for-all with the always-frank, buzzword-allergic Maureen Blandford. She'll be counting down her top reasons you will (or won't) transform - and how to bridge that gap. We'll talk about the deep need for change in sales/marketing, and, she may even share a special announcement or two.

Direct download: reed-blandford-legacy-mountain.mp3
Category:CIO disruptions -- posted at: 6:44am EDT
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Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity." And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show...

Direct download: reed-greenbaum-heterogeneity.mp3
Category:CIO disruptions -- posted at: 6:42am EDT
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In this April Fools edition - Brian Sommer and I used to criticize vendor ranking and evaluation firms. No longer - there's gold in them thar hills, and we're getting our piece. There's a role for you here too. Join us as we unveil a unique proprietary system to unlock the keys to successful enterprise software projects, powered by an algorithm that has intimidated even  the most experienced data scientists we've shown it to. Note: you can check the slides from this one, including the trapezoid pic, on the youtube.com/jonathanwreed video replay. 

Direct download: satire-quadrants-Waves.mp3
Category:CIO disruptions -- posted at: 6:39am EDT
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This should be a good one, as Adam Mansfield counts down his top tips for cloud vendor negotiation, as we peel back the hype on SaaS software. Time to dig into how to achieve project success with cloud vendors - and the obstacles in the way. Mansfield will field your questions- we'll also poke deserved fun at what drives cloud buyers crazy.

Direct download: Saas-lock-in-reed-mansfield.mp3
Category:CIO disruptions -- posted at: 2:45am EDT
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Jon Reed of http://www.diginomica.com hashes out what he overlooked in the last episode with Brian Sommer deconstructing cloud ERP benefits. Time to hash out what we missed last week. Jon also shares how this stacks up with different models of enterprise transformation. SAP/HR expert Greg Robinette joins Jon later in the program to reflect on lessons from a major aerospace and defense ERP project. 

Direct download: cloud-erp-benefits-robinette-reed.mp3
Category:cloud -- posted at: 2:40am EDT
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Returning champ Brian Sommer rejoins the Enterprise hits and misses video show to talk cloud ERP project issues, benefits, and share project horror stories. Bring your questions and snarkitude. Note: if you want to see the slides as we talk through them, check the video replay at http://www.youtube.com/jonathanwreed.

Direct download: cloud-erp-critique-reed-sommer.mp3
Category:cloud -- posted at: 2:35am EDT
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Mathew Sweezey has some of the most provocative and well-researched views on topics I riff on and critique frequently. What is his message on how marketing needs to change - and how we should be serving customers via outcomes, not (necessarily) "experiences"? Special thanks to Sweezey for stepping up and allowing me to press him into some challenging topics around the myths of AI, flaws in employee experience rhetoric, and B2B versus B2C. It was an intense and revealing convo, one where I had no idea how much we would agree or disagree.

Direct download: CX-AI-hyperpersonalization-Sweezey-Reed.mp3
Category:CRM -- posted at: 4:27am EDT
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Retail analyst and consultant Jake Knowles of BJSS drops in for an interactive, audience-driven Q/A chat on the retail outlook for 2021. We'll take on retail debates like AI in retail, facial recognition and "employee experience" versus the Amazon approach to retail workers. Jake will share what he's learning from BJSS customers, what we've taken from the virtual NRF Big Show, and the challenges for retail transformation projects in 2021. Note - this podcast series is a labor of love, to do something different with in-depth, honest/interactive enterprise convos. If you like what I'm doing here, providing a rating and comment on a major podcast channel is a huge help to keep my momentum.

Direct download: retailoutlook-reed-knowles.mp3
Category:retail -- posted at: 4:23am EDT
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Supply chains have been severely tested - but what have we learned? What does a modern supply chain look like? Is a predictive supply chain viable? No one has pushed into these issues more than SCM expert and outstanding enterprise blogger Lora Cecere. This open discussion promises to be a classic.

Direct download: Supplychainupheavals-reed-cecere.mp3
Category:SCM -- posted at: 4:21am EDT
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In this audio-only edition of Jon's Enterprise hits and misses video show, Jon Reed of http://www.diginomica.com starts out on a solo flight rant/overview of his methods on B2B content strategy and critique of hyper-personalization. He hits on why this matters for individuals and enterprises. A key issue: marketing and sales need to change, and it's a culture problem more than a tech problem. 30 minutes in, returning champ Brian Sommer crashes the show to dig into the hilarious low points of B2B selling. The guys even run through Brian's worst-of-B2B-sales slide deck (note: you can enjoy this as audio only as Jon reads the slides, but if you want to see them, you can check the video replay at youtube.com/jonathanwreed).

Direct download: B2B-hyperperonsalization-selling.mp3
Category:content and media -- posted at: 3:55am EDT
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In this audio-only version of Jon's Enterprise hits and misses radio show, Jon Reed is joined by champ Brian Sommer and unbridled audience chat  - featuring diginomica colleague Den Howlett in dinner prep mode - as we try to get to the bottom of the factory of the future use case. We countdown the factory buzzword hype, talk supply chain disruptions, and discuss next steps manufacturers should be taking

Direct download: FactoryofFuture-Sommer-Reed-final.mp3
Category:robotics -- posted at: 3:52am EDT
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In this audio-only version of Jon's Enterprise hits and misses video show, Jon puts Raven Intel's Bonnie Tinder on the hot seat to reveal her data on HR transformations in 2020 - what worked and what didn't. We'll countdown the top HCM project mistakes - and the characteristics of a successful HCM project. As usual, audience questions will carry the day. 

Direct download: HCMprojectsuccess-Bonnie-Tinder.mp3
Category:HCM and SAP HCM -- posted at: 3:50am EDT
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The audience peppered Jon with questions on this edition of Enterprise hits and misses radio, his last show of the year - as he count down the worst project mistakes and shares the use case methodology he uses on diginomica. SHOW DISRUPTION: about 30 minutes in, Jon is joined by Brian Sommer and then Thomas Wieberneit. These practitioners also share their top enterprise software project lessons and mistakes, while fielding questions and acerbic commentary from the likes of Den Howlett, Mark Finnern, and more.  (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed)

Direct download: projectmistakes-jon-brian-thomas.mp3
Category:CIO disruptions -- posted at: 10:22pm EDT
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Next up on the Enterprise hits and misses video show, we'll countdown top IoT project misconceptions and project lessons with Mrinal Wadhwa, CTO and Head of Product, Ockam.io. You'll be able to pepper Mrinal with questions as we go, as many of you know he is always bringing new ideas and important takes. (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed). 

Direct download: enterprise-IoTprojects-mrinal-reed.mp3
Category:IoT -- posted at: 10:12am EDT
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Join our Enterprise hits and misses video show - a free-for-all, participatory chat and countdown with Vijay Vijayasankar. We'll countdown his favorite all time blog posts and we'll mock the worst predictions for 2021. (This is the audio replay of the show, you can see the video replay at youtube.com/jonathanwreed).

Direct download: AIprojects-vijayasankar-reed.mp3
Category:AI and ML -- posted at: 10:10am EDT
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Brian Sommer makes his triumphant return to Enterprise hits and misses radio, as we count down overhyped HR tech buzzwords and field audience questions on HR projects and the future of work. Note: you can see the video version of this at youtube.com/jonathanwreed.

Direct download: sommer-reed-hrtech-blowout.mp3
Category:general -- posted at: 5:27am EDT
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Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed

Direct download: CXproblems-nicolefrance.mp3
Category:community and collaboration -- posted at: 5:25am EDT
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Let's do a Friday free-for-all on skills development, especially the impact of AI and automation. Jon fields all your questions in the hot seat and share highlights of his prior thinking and research.

Direct download: JRsolo-AIskillsimpact.mp3
Category:AI and ML -- posted at: 5:23am EDT
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In Jon's video and podcast reboot, he talks to the man partially responsible. Brent Leary is a trailblazer in enterprise video and a driving force behind CRM Playaz. How does he pull off large scale events? Interactive chats? Let's chat him up..

Direct download: hitsmissesradio1-brentleary.mp3
Category:content and media -- posted at: 4:47am EDT
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In this thirty-minute podcast, Jon and Brian triumph over their last podcast's sound quality and compare notes on the new rules of enterprise software. Brian warns ERP vendors of the pitfalls of squeezing revenue with hardball tactics. Jon shares enterprise weaknesses on integration that could come back to haunt cloud-happy vendors. The guys grill vendors on their subpar virtual events, but also share success stories from vendors that are delivering for customers. 

Direct download: brian-jon-the-new-erp-rules.mp3
Category:CIO disruptions -- posted at: 2:19am EDT
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During this 15 minute podcast, Jon Reed is rejoined by podcast compadre Brian Sommer to hash out early IT spending data and first reactions to the economic impact of COVID-19. The guys talk about comparisons with past recessions, and how CFOS and CIOs are likely to respond. Fresh IT spending data from TrustRadius is considered, along with industry impacts. Note - given that the recording quality of this Zoom session was not ideal, we've cut kept this podcast to 15 minutes, but may release another installment in the talk later. 

Direct download: brian-jon-innovation-covid1_112k.mp3
Category:CIO disruptions -- posted at: 3:51am EDT
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The vexing problem of IoT security is slowing IoT adoption and creating waves of sensational headlines, from insecure smart homes to industrial IoT concerns. Mrinal Wadhwa and his team at Ockam has an ambitious plan to address this, but how? Via open source for one. As a follow up to last year's dignomica podcast with Ockam and Den Howlett, this new podcast shares how Wadhwa's thinking has evolved. In a nutshell: "Decoupling the secure channel protocol from the transport layer protocols removes complexity, minimizes the attack surface and can enable us to build end-to-end secure and private systems." This in-depth talk breaks that concept down in real-world terms. Wadhwa explains why this is a potential IoT security breakthrough. The guys also revisit their blockchain debates, and how Wadhwa sees blockchain fitting into IoT security going forward. An invitation for others to get involved with Ockam's open source pursuits at https://github.com/ockam-network is also included. 

Direct download: mrinal-reed-iot-security_112k.mp3
Category:security -- posted at: 9:19pm EDT
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Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of diginomica.com share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazon. Jon talks about his debate with the CEO of Happy or Not, and Knowles weighs in on the missing link in Retail CX - the happy and empowered store employee. Knowles also brings up the impact of sustainability and diversity - another standout from this year's show.

Direct download: nrfpodcast2_-_diginomica.mp3
Category:community and collaboration -- posted at: 9:53am EDT
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Live from NRF 2020, Jake Knowles of BJSS makes his debut on Jon's diginomica podcast with part one of their review of NRF's "Big Show." The guys hit on the big questions of the show, including retailers' determination make their storefronts and competitive edge again. They react to some key retail stats from Salesforce, Adobe and others on the surge of mobile commerce and BOPIS (buy online, pick up in store). Knowles shares the high points from his moderated panel with four global retailers on harnessing retail innovation. Knowles also talks about the retail pain points he hears about from BJSS clients - and what customers are doing to modernize their retail strategy. 
 
Direct download: nrfpodcast_-_diginomica_part_1.mp3
Category:mobility -- posted at: 4:23am EDT
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After their prior podcast from Controlling 2019 on Robotic Process Automation (RPA), Jon and Kent Bettisworth move into his views on revenue recognition. How much progress have SAP/ERP customers made? What are the obstacles still ahead? They also discuss the latest regulatory timelines, and how SAP customers are approaching RAR (SAP's revenue recognition functionality). The guys hash out what Kent learned on the ground at this year's show. Before wrapping, they also discuss the degree of S/4HANA adoption at the conference, and what SAP customers are weighing when it comes to S/4HANA upgrades. 

Direct download: bettisworth-reed-revenue-rec.mp3
Category:CIO disruptions -- posted at: 8:00pm EDT
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Picking up after their podcast on the future of identity, Jon gets into blockchain with noted enterprise blockchain critic Steve Wilson. Live from Constellation Connected Enterprise 2019, Jon and Steve talk about the peak of blockchain hype in 2016, and how his views have evolved since his notorious 2016 post, Blockchain: almost everything you read is wrong. The guys cover the issues with enterprise blockchains, from industry use cases to immutability to the viability of consensus. Jon also pulls Steve into settling a diginomica reader controversy over his views. Finally, Steve explains why he is skeptical about blockchain for IoT security. He also shares the blockchain use cases he *does* like.

Direct download: reed-wilson-cce19-blockchain.mp3
Category:blockchain -- posted at: 7:12am EDT
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After several years of misadventures, Jon finally gets Tricia Wang of Sudden Compass in the podcast hot seat at Constellation Connected Enterprise 2019. After hitting on show highlights, the two dive into Wang's outspoken views on the failure of big data, the profound limitations of quantifiable data, and why an ethnographic pursuit of data is the missing link. Wang and Reed turns their attention to the overhyped CX market, hitting on the problematic gap between being "data-driven" and insight driven. More data is actually leading to less insight. That's Wang's core point - customer data can drive business growth, but only if you know how to use it. Wang shares project experiences and business model examples to illustrate how companies are getting stuck. As for getting unstuck, Wang reveals some of the Sudden Compass methodology for getting customers on a better approach to analytics - a method that is about to be open sourced. Their partnership with Google, and Wang's obsession with avaiation and automation, rounds out the picture as the podcast wraps. 

Direct download: reed-tricia-wang-cce2019.mp3
Category:business intelligence -- posted at: 6:27am EDT
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In the first of his two part podcast series with Constellation's Steve Wilson, Jon asks Steve to explain the thinking behind his provocative blog post, Identity is dead. That leads into a discussion of the problem of regulating data brokers, and the ongoing issue with identity management in the enterprise. Steve critiques new approaches, including facial recognition. This discussion sets up a soon-to-be-released part two, on Steve's skeptical take on enterprise blockchains. At Steve says, "We need to keep plugging away at this because there's, they're brokering our data every single day now. So we need to figure out solutions."

Direct download: reed-wilson-identity-cce19.mp3
Category:security -- posted at: 9:10am EDT
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Live from Controlling 2019, Jon talks with Kent Bettisworth, expert SAP consultant, about the research he's done into the relevance of robotic process automation (RPA) for auditors. Kent explains the RPA use cases that are emerging, but also the risk and downsides of RPA, and the problem auditors have with "black boxes." This topic is relevant to RPA or AI/ML projects who must also get past the risk/compliance/security threshold of the auditing team. Kent grounded his research in SAP's approach to RPA via Leonardo, but this conversation extends beyond the SAP domain. 

Direct download: reed-bettisworth-rpa-audits-final.mp3
Category:robotics -- posted at: 3:23am EDT
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After her customer keynote at SAP Controlling 2019, Barb Rojas of the Discovery Channel gives listeners her view on IT - business alignment in the cloud era. How do you balance business enthusiasm for cloud with proper governance? How do you drive/support business change in an SAP environment? Jon also asks Barb about how her Discovery Communications teams approaches robotic process automation, as well as Tier 2 ERP during Discovery's global expansions. They also take analytics challenges as data becomes central to Discovery's business model shifts. Finally, during this Ada Lovelace women in tech day taping, Barb shares a few reflections on her own approach to leadership.

Direct download: discovery-channel-it-biz-align-reed-controlling19.mp3
Category:CIO disruptions -- posted at: 1:23am EDT
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In part two of their talk on the dilemmas of the modern enterprise buyer, Jon Reed and Hank Barnes of Gartner dive right into Barnes' latest research on reaching enterprise buyers, and the strengths and flaws of reaching buyers with content. Other surprising Gartner data is discussed, including the surprising role of vendor responsiveness and why that is overlooked. The guys also hit on peer reviews and the problem of attempting to game buyers with positive reviews. The conversation is framed with this question: how we can serve buyers better, and reduce the amount of flawed and troubled projects? The final section includes advice for customers on navigating buying complexity. 

This podcast references recent blog posts by Hank Barnes.

Direct download: reed-barnes-buyers2-final_112k_1.mp3
Category:content and media -- posted at: 8:33pm EDT
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In part one of his first-ever podcast with Hank Barnes of Gartner, Reed and Barnes revisit their multi-year dialogue on the dilemmas of the modern enterprise buyer. Barnes has fresh research on modern buyers, including unsettling updates on project failures and buyer complacency. He also has fresh buzzwords for Jon to call out and break down, including "continuous buying" and "continuous customer behaviors." The guys also debate just how informed the modern buyer is, with Barnes landing on the side that "informed buyer" is aspirational at best. They both agree the vendors lack control - but still need to engage, but on new terms driven by customer needs.

This podcast references recent blog posts by Hank Barnes.

Direct download: reed-barnes-buyers19-partone.mp3
Category:content and media -- posted at: 5:07pm EDT
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During Jon's latest trip to Boston, he crashed the new offices of UpperEdge, an independent enterprise and IT advisory firm with strong views on the potent topics of digital transformation and getting value of out cloud. During this unscripted, 45 minute dialogue, Jon talks with UpperEdge's John Belden and Adam Mansfield about the problem of digital transformation in the real world. The guys shift into cloud issues, and why customers are wary that SaaS can be just another form of lock-in, with the same licensing headaches. The conversation wraps with a freewheeling review of the latest cloud news, from Salesforce acquiring Tableau to Google Cloud's ups and downs in its enterprise push. The Bruins game seven loss the night before is almost totally avoided, but not quite.

Direct download: upperedge-diginomica1.mp3
Category:independent advisors -- posted at: 8:06pm EDT
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As PowerPlex 2019 - the Plex Manufacturing Cloud user conference - kicks off, Jon Reed and Brian Sommer claim a quiet spot for an in-depth talk on why he finally wrote a book - Digital with Impact. After pressing Brian on why he entered the overhyped book area of digital transformation, Jon and Brian turn their attention to the exercises in the book. What has Brian learned by using these these exercises on project sites? How can you use Digital with Impact as a workbook to spur the cultural change needed to make digital stick? Brian also shares his recent chat with Geoffrey Moore as they contrasted their views on digital change. The guys also get into how to balance the challenge of a long term transformation with the quicker wins needed to ensure buy-in. One key theme? Overcoming the quicksand of technical debt. Note: Den Howlett has also authored a book review of digital impact on diginomica.com.   

Direct download: sommer-reed-digital-plex.mp3
Category:general -- posted at: 6:54pm EDT
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Taping outside this year with a fountain percolating behind them, Jon Reed of diginomica talks with Dick Hirsch about why Sapphire Now felt different this year. Hirsch talks about SAP's changing views on the cloud and their relationship with hyperscalers like AWS, Google Cloud and Azure. The guys hit on some big themes of a show with little hard news but many big storylines, from the impact of Qualtrics to why integration and master data are becoming huge topics for SAP its user groups. Issues from S/4HANA to indirect access and licensing news to the activist investor backdrop are discussed. 

Direct download: hirsch-reed-sapphirenow19.mp3
Category:cloud -- posted at: 9:34am EDT
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During this first-ever sit down with Joe McKendrick, live from the MariaDB user conference, Jon talks with Joe about his recent articles on the impact of DevOps, agile, and digital transformation on IT - and the obstacles in the path. The guys talk about Joe's recent ZDNet articles and why over-hyped technologies like AI and machine learning fall short without a concerted change effort. Jon keeps his potshots about ZDNet's autoplay videos to a minimum as the guys move into a discussion of the new IT professional, and the rare combination of skills that the best IT pros need today. Note: original podcast file edit by Den Howlett.

Direct download: reed-mckendrick-mariaDB.mp3
Category:CIO disruptions -- posted at: 3:55am EDT
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In Jon's first ever podcast from NRF's retail "Big Show," Jon sits down with Joachim Klein of ThreeKit, where the two overcome NRF sounds to break down the key trends of the show, before the podcast is finally vanquished by a vacuum cleaner. The guys discuss the next-gen tech at the show, including robotics, facial recognition, and virtual fashion assistants, before digging into the problem of personalization and the opportunities retailers have if they can conquer their data problems. Klein then shares ThreeKit's go-to-market plan, and why these seasoned retail executives have banded together and put skin in the game. Their goal: bring augmented reality, visual commerce, and 3D product configuration into the same platform. End note: apologies for the background noise, the quietest place we could find at NRF was not terribly quiet, even with lavalier mics. SOUND UPDATE: my colleague Den Howlett has edited out as much background noise as possible in this new mix.

Direct download: Jon_Reed_at_NRF_mixed.mp3
Category:AI and ML -- posted at: 1:30pm EDT
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"Up to 2/3 of all enterprise software projects fail to deliver their expected value. Will your project be one of them?" That's the basis for Jon's first-ever podcast with analyst and ProQ founder Josh Greenbaum. On some hidden bean bag chairs in the basement of SAP TechEd, the guys discuss the multiple ways that enterprise projects can fail or underperform, and why early interventions can change outcomes. Greenbaum explains why ProQ's approach, by providing a way of measuring teamwork and project health, can have impact. The guys also talk about other efforts to disrupt and improve the consulting industry, including Raven Intel. Note: while this was taped at SAP TechEd, SAP is not the topical focus on this podcast. Check Jon's recent TechEd wraps for your SAP analysis fix. Bonus: the guys are interrupted at the 22:00 mark by disruptive window tape measurers.

Direct download: greenbaum-proq-reed.mp3
Category:independent advisors -- posted at: 5:37am EDT
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In the third and final podcast in this special series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to cloud expert and diginomica contributor Dick Hirsch review the takeaways from Barcelona, and assess the progress SAP has made with cloud models. The guys discuss how well SAP fleshed out the "intelligent enterprise." SAP's challenges with developer engagement in a more open/cloud model is also covered. Also check for Den's analysis of SAP TechEd Barcelona on diginomica.com. You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: Dick_Hirsch_-_TechEd_2018.mp3
Category:general -- posted at: 4:47am EDT
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In the second podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's Craig Cmehil about important developments in the SAP ecosystem - and the changes made to the Mentor program. Cmehil talks about the challenges the SAP Mentor will face and his goal of fostering engagement with SAP executives. The guys also hit on the community space at TechEd and the hands-on opportunities intended to push the growth of new skills. Also check for Den's analysis of SAP TechEd Barcelona on diginomica.com. You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: Cmehil-Howlett-SAPTechEd2018.mp3
Category:community and collaboration -- posted at: 3:51am EDT
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In the first podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's DJ Adams about about how the ABAP community can access and learn new ways to innovate on the SAP Cloud Platform. The guys hit on SAP tutorials and UI development - with Fiori, and beyond into headless development. They discuss SAP's evolution to a more open platform - and the work still to be done. Also check for Den's analysis of SAP TechEd Barcelona on diginomica.com. You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: DJAdams.mp3
Category:developers -- posted at: 3:38am EDT
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In an SAP TechEd special, Jon Reed is joined by SAP Mentor Graham Robinson in the lost Vegas corridors to hash out what they learned behind the scenes - and how that stacks up with SAP's news announcements. Graham, who is an independent consultant and expert SAP developer, has plenty to say about SAP's ABAP PaaS announcement, and how ABAP on the SAP Cloud Platform impacts developers and customers. The guys also hash out the "serverless ERP" annnouncement, and how ERP functions as a service could play into running the SAP Cloud Platform at scale. The highs and the lows of the show are covered, including the keynote, and a surprise challenge to Jon by SAP CTO Björn Goerke in response to his diginomica show review. The guys reflect on SAP's change in community leadership - and the future of TechEd as SAP attempts to turn community into an edge again, after some down years.

Direct download: reed-robinson-teched2018.mp3
Category:general -- posted at: 5:21am EDT
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What if HR customers had a way of assessing the quality of the partners servicing their implementations? Would less projects run into budget and scope problems - or outright failure. Well, now they do, thanks to the upstarts at Raven Intel. During "HR tech week" in Las Vegas, at SuccessConnect 2018, Jon sat down with Bonnie Tinder and Michele of Raven Intel on the day of their official launch to dig into the motivations behind their mission - and business model. To coincide with their launch, Raven Intel released a study of 100 initial SAP customers and their experiences with consulting partners and HR vendors. Jon asks Bonnie and Michelle about the lessons they took from their study, and how troubled HR tech projects can become better HR tech projects. Bonnie and Michele explain why their approach is different than the big vendor peer review sites that are picking up steam. Jon also asks about the challenges they may face as they get customers to evaluate major consulting partners that aren't used to being publicly evaluated. Sidenote: Bonnie and Michele are childhood friends who have always wanted to work together - now they get their chance. Bonnie speaks first on the podcast.

Direct download: ravenintel-diginomica.mp3
Category:HCM and SAP HCM -- posted at: 6:33pm EDT
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In their first online talk in several years, Jon Reed of www.diginomica.com is reunited with one of his old school guests for a fresh talk on the problem of hiring data science skills - and what to do about it. Vijayasankar details the types of data science skills that a data science team needs, and where the hiring gaps are. There's plenty of advice for individuals on how to fill those gaps. The guys also hit on the problem of algorithmic bias, and issues of diversity in data science. Note: this is the audio-only version of this chat. You can catch the video version on Jon's youtube: youtube.com/jonathanwreed.

Direct download: reed-vijay-datascience-skills_112k_1.mp3
Category:AI and ML -- posted at: 2:19am EDT
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In this in-depth on-site conversation, Jon Reed and SAP SuccessFactors expert and customer advocate Jarret Pazahanick break out what they've learned from a hectic two days in Vegas. The guys hit on the show's highs and lows, from news to executive keynotes to a powerful closer from Michael J. Fox. Jon asks Pazahanick to elaborate on his critique of the SuccessFactors partner and certification approach - and what needs to change. The 60 minute talk is a gut check from what Pazahanick heard at the SuccessFactors influencer event last spring, and where we are now. Jon asks Jarret to address the "Jarret is a Workday fanboy" jabs he gets from time to time. The guys leave with a view of where SuccessFactors needs to go from here, and some continuing mysteries around payroll as a cloud service - something Jon will be addressing more fully in an upcoming diginomica article.
Direct download: sfactors-reed-jarret-2018-review.mp3
Category:HCM and SAP HCM -- posted at: 5:49pm EDT
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In this impromptu/underground recording with the implausible Esteban Kolsky, the guys grab some time as Salesforce Connections to discuss the future of the enterprise. Two Kolsky blog posts are up for consideration, one on his enterprise software priorities, the other on AI misconceptions. Since this taping is at a CX event, the guys also get into the epic problem of delivering a halfway-decent customer experience across channels. Doing their best with Jon's backup recording, Jon also takes the chance to ask Esteban the burning question: why are you such a grouchy *!*. That leads into a discussion of the vital role of the enterprise idealist/curmudgeon, or, gadfly. At the end of the thirty minute chat, the meaning of the "implausible" Esteban Kolsky is revealed. Producer's note: this had to be taped on the backup of Jon's backup recorder, but hopefully the listening experience was improved decently for you during production. 

Direct download: kolsky-reed-implausible-enterprise.mp3
Category:AI and ML -- posted at: 2:08am EDT
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In their second podcast from Sapphire Now 2018, Jon Reed and guest Brian Dennett move on from SAPpy talk to discuss Brian's startup, Enable AI, and why they are taking a practical approach to AI as augmented intelligence. Brian shares his view on why AI and ML are getting market traction, and the customer problems that Enable AI is tackling. Brian also advises on how companies should get started with "AI," and why data scientists are not necessarily required. Though this is not an SAP-focused podcast, the guys briefly touch on how customer-focused AI projects tie into a C/4HANA and Leonardo context at one point or another. 

Direct download: brian-jon-ai-practical.mp3
Category:AI and ML -- posted at: 5:49pm EDT
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In Jon's annual Sapphire Now event review, he has a new guest, Brian Dennett of Enable AI, who was also part of the SAP blogger program coverage. Jon and Brian hash out the messages of the show, including the "intelligent enterprise" messaging and whether the Leonardo aspects actually made sense this year. They discuss Brian's pick for the sleeper announcement of the show, Master Data Management as a service, and why it matters. The guys share their findings from their often-spirited blogger sessions; Brian explains why has a philosophical difference with SAP on their "AI" approach. The guys wrap by giving their letter grades for the show, and Jon airs a couple of SAP gripes. Note: this recording was made on Jon's backup recording rig due to a microphone failure. 

Direct download: brian-jon-sapphire-2018-review.mp3
Category:general -- posted at: 8:33am EDT
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On the second day of ASUG Annual Conference and Sapphire Now 2018, Jon Reed caught up with ASUG CEO Geoff Scott to get his reactions to SAP's "intelligent enterprise" strategy. Scott shares his view of the conference highlights from an ASUG view. The guys talk about the challenges SAP vowed to address, including the longstanding problem of integration - a challenge heightened with the numerous cloud products. They discuss the role of user groups in project success (or not). Note: due to time limitations the guys do not get into a licensing discussion in this video - however look for more SAP licensing (and indirect licensing) content on diginomica.com, and also ASUG.com.

Direct download: jon-geoff-sapphirenow-asugcon-2018-review.mp3
Category:community and collaboration -- posted at: 8:28am EDT
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In this interactive live discussion from Western Mass Podcamp 2018, Jon shares his views on researching the so-called informed buyer, and why marketing and sales must change. Participants from the session share their own challenges, and Jon hits on the dynamics of winning (and sustaining) attention, and why topic authority and opt-in audiences are essential. He explains why social media is useless without content, and why content is useless without a clear business identity. The role of subscription and curation is discussed. (Jon did a related session that continues these themes with a look at the power of immersive creativity; look out for that podcast soon). 

Direct download: podcamp18-_buyers-reed.mp3
Category:general -- posted at: 7:24pm EDT
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In their Barcelona tradition, Jon Reed of diginomica and SAP Mentor and cloud expert Dick Hirsch review the news, debates, and questions from SAP TechEd Barcelona 2017. They break down what they learned on Leonardo, along with questions about how SAP got away from process expertise in their positioning. Separating hype from reality includes a review of SAP's blockchain pursuits, and why cloud requires a different level of pricing transparency. The guys also hit on SAP's multi-cloud ambitions, including the Google partnership, and Jon reveals what he learned - or didn't - on the Android SDK possibility in the future.

Direct download: hirsch-reed-teched17.mp3
Category:cloud -- posted at: 8:47am EDT
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In this live podcast from Constellation Research's Connected Enterprise 2017, Jon talks with the Teamability team about why team building is hard - and the unique method they bring. With the occasional bird chirping during our outdoor taping session, CEO Dr. Janice Presser and COO Mark Talaba share field examples and explain why the science of team building goes far beyond "good" and "bad" teams.

Jon also gets into his own experience being tested by Teamability, what he learned, and the three podcasters kick around the ups and downs of teams until it's time for Mark's Uber to the airport - then Jon issues the ultimate Teamability challenge. Dr. Janice Presser is also the author of the new book @Dr. Janice - Timing isn't Everyhing. Teaming is

Direct download: teamability-reed-final.mp3
Category:community and collaboration -- posted at: 7:47pm EDT
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In this in-depth conversation with Paul Ovigele of ERPfixers, Ovigele gives an frank look at his goal of using an Uber-like platform to provide SAP customers with a new option to get their questions answered. Jon Reed of diginomica.com talks with Ovigele about the challenges ERPfixers has faced during a live sit down at SAP Controlling 2017. They also discuss the need for consulting to change - just like cloud has changed software business models. Jon also gets Ovigele's answers to reader questions from a diginomica piece on ERPfixers - and the guys kick around the potential of the platform, for SAP and beyond, until they run out of time.

Direct download: erp-fixers-reed.mp3
Category:tech skills -- posted at: 6:12am EDT
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In this live podcast, taped on-site at Controlling 2017 the week before SAP TechEd, Jon Reed of diginomica talks with Julien Delvant of Bluefin Solutions about how his team approaches S/4HANA from a business case perspective. The guys also contrast the views on HANA from the SAP finance pros at this show versus the technical SAP crowd at SAP TechEd. They debate the role of Leonardo and how the SAP customers at this show view S/4HANA. Julien also shares Bluefin's progress developing a business case for S/4HANA. 

Direct download: delvat-reed-SAP-17.mp3
Category:HANA and in-memory -- posted at: 4:18am EDT
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In this edited version of his Western Mass Podcamp 2017 session, Growing your business with content, Jon talks about the power of content and the impact of the digital economy on how content is consumed. The key question: how can you use content to win business by earning trust, opt-ins, and audiences? Session participants, including Claudia Gere, chime in here and there and pose questions. Note: there are a few swear words on this podcast so it's not safe for certain workplaces. Also check the itunes channel for the full podcast archives.

Direct download: podcamp-2017-reed-content.mp3
Category:content and media -- posted at: 3:26am EDT
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In part two of their live taping at Enterprise UX 2017, Jon Reed of diginomica.com talks with Sam Yen of SAP about their UX overhaul and the integral role design thinking plays in Leonardo - including project delivery. Yen also gives a glimpse into Hasso Plattner's passion for design and how this impacts SAP's UX challenges ahead. Also check the itunes channel for the full podcast archives.

Direct download: samyen-reed-sapux.mp3
Category:UX and design -- posted at: 1:14am EDT
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In this impromptu. on-site podcast, Jon Reed of diginomica talks with Sam Yen of SAP about his keynote on driving organizational change through design. In this first of two podcasts with Reed and Yen, the guys hit on issues like the (relative) maturity of enterprise UX, and the big themes from Enterprise UX 2017, including breaking down silos. Yen critiques incremental innovation and makes the case for organization-wide design culture. Yen also gives his advice for non-designers who want to bring a design mentality to their work - and why that matters. In part two of their podcast, the guys will take a harder look at SAP's UX approach and get Yen's Leonardo/UX status report.

Direct download: samyen-reed-enterpriseux.mp3
Category:UX and design -- posted at: 6:44pm EDT
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In their traditional post-Sapphire Now live recording, Jon and Dick once again grab an empty meeting room, but this time, they are - fittingly enough - disrupted. But the taping goes on, as Jon and Dick talk through the major themes of the show, kicking off with the diginomica.com story Dick published before Sapphire Now 2017 on multi-cloud that caused a stir. The guys hit on Sap Cloud Platform and Cloud Foundry, debate whether S/4HANA Cloud was overlooked, and break down Leonardo. Dick also gets into SAP Hybris, microservices, and the guys talk about the SaaS standardization dilemma for customers. They also explain why they chose NOT to talk indirect access.

Direct download: hirsch-reed-sapphire2017.mp3
Category:cloud -- posted at: 11:17am EDT
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In the audio-only version of this informal video hangout from Mark Finnern's departed treehouse, Finnern reflects with Jon Reed of diginomica on what he learned at SAP in the early days of building enterprise tribes. Now a consultant, Finnern explains why companies should be passionate about communities - not just for customers, but for competitive edge. Finnern also makes his case playfulness as a way of energizing companies and breaking down silos. The guys also discuss Finnern's keys to a successful enterprise communities, and where companies run into trouble. They move into the tricky territory of KPIs, and measuring the results of community investments. The podcast closes with Finnern's take on how SAP has handled community - and the SAP Mentors - after his departure.

Direct download: finnern-reed-enterprise-tribes.mp3
Category:community and collaboration -- posted at: 6:11pm EDT
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In this informal, audio-only Hangout, Jon Reed of diginomica talks with two enterprise blockchain enthusiasts about the potential of blockchain in the enterprise. Fresh off a Hyperledger hackathon event, Clive Boulton and Greg Misiorek share what they've learned, and why a couple of enterprisey dudes think that the enterprise is due for some enterprisey disruption. The guys also touch on Ethereum and why Hyperledger, a Linux project heavily supported by IBM and other players, seems to have the most potential right now for enterprise blockchains.
 
NOTE: recommend headphone listening as Greg's audio was not optimal. Did my best to improve it. I'll also be writing about this discussion on diginomica.com, so if you missed anything on the audio, check and/or search "blockchain" on  http://www.diginomica.com for more.
Direct download: hyperledger-blockchain-chat.mp3
Category:blockchain -- posted at: 4:01pm EDT
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In this shorter companion podcast to their longer IoT chat, Jon and Mrinal Wadhwa of Fybr discuss SAP's Internet of Things strategy. Wadhwa explains why he stayed away from SAP involvement for a few years, and why SAP's current IoT strategy has brought him back. He shares what he learned in Barcelona, and the guys touch on where SAP goes from here. As in the last podcast, there is a touch of wind in the background, but mostly the sound is good - though you'll hear Jon's business cards getting blown away at one point. 

Direct download: mrinal-sap-iot-talk.mp3
Category:IoT -- posted at: 4:14pm EDT
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In this live podcast from SAP TechEd Barcelona, Jon finally gets his schedule aligned with Mrinal Wadhwa of Fybr, which has a very interesting IoT play underway. The guys talk about Wadhwa's career shifts, before moving to a deeper talk on Internet of Things use cases. Wadhwa shares customer projects with cities, and how those projects are designed and funded.

The guys discuss what the IoT value is underneath the hype, and wrap with some words on IoT security. There is a bit of wind noise at the beginning as the guys taped outside, but otherwise this should be a good listen. Note: though this podcast was taped at an SAP show, there is not much SAP talk in this podcast. The guys delved into SAP's IoT plays in a shorter, companion podcast.

Direct download: reed-mirinal-iot-teched.mp3
Category:IoT -- posted at: 3:22pm EDT
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In this SAP TechEd 2016 Barcelona review podcast, Jon Reed talks with cloud and DevOps expert and SAP Mentor Dick Hirsch about his reactions. The guys break down the high points of their meetings, with a look at digital transformation, Hybris and micro-services, IoT, and progress with SAP's Apple iOS development partnership. They also explore the question: why isn't there more DevOps at SAP TechEd? The impact of DevOps and pros/cons of micro-services are other topics the guys explore from their outdoor - though slightly chilly - poolside taping. 

Direct download: sapteched-barcelona-hirsch.mp3
Category:cloud -- posted at: 4:59am EDT
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In this brief instant reaction podcast, Jon talks with SAP Mentor and developer Graham Robinson about his reaction to Bernd Leukert's SAP TechEd keynote. Graham also lays out the developer questions for SAP TechEd he is looking to get answered. 

Direct download: graham-sapteched-preview.mp3
Category:developers -- posted at: 9:48am EDT
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At the Acucmatica analyst day, Jon Reed sat down with world class event troublemaker Brian Sommer not long after blowing a fuse. Jon sees if he can get Brian worked up again as the guys review current issues in HR tech, with the HR tech event season about to hit. The guys hit on problems in HR analytics and recruiting in this fairly short but spicy conversation.

Direct download: sommer-hr-tech-final.mp3
Category:HCM and SAP HCM -- posted at: 12:01pm EDT
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In this live conference wrap, taped on SuccessConnect day two, Jon Reed and SuccessFactors consultant Jarret Pazahanick kick around the key themes of the conference and provide a gut check. Pazahanick is known for his pesky questions, but this review catches Pazahanick in an upbeat mood. Pazahanick explains why his views on SuccessFactors have shifted, and the guys hit on multiple themes of the conference, including diversity and business without bias, Intelligent Services. mobile UX and more. The guys hit on under-reported news, keynote reviews, and Pazahanick detailed his biggest concerns going forward. Jon does manage to get Pazahanick in a feisty mood regarding ASUG's announcement of their "Partner Place" program for evaluating SAP consulting partners. 

Direct download: jarret-JR-successconnect16.mp3
Category:HCM and SAP HCM -- posted at: 11:48pm EDT
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Jon Reed and Vinnie Mirchandani have their differences when it comes to the outlook for robotics and jobs. At Inforum 2016, they sat down for a podcast taping where Vinnie explained the motivations behind his soon-to-be-released book and why he is optimistic about robotics and how workers can find new ways of working with tech and alongside the robots of the future. Vinnie made his case for why alarmists aren't helping us and the guys do some back and forth over the responsibilities of workers and employers and our educational system for adapting to the changes that automation brings.

Direct download: vinnie-robotics-jobs.mp3
Category:robotics -- posted at: 10:43am EDT
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In the second of their seat-of-the-pants Inforum 2016 podcasts, Jon and Brian Sommer discuss the radical future of finance, based on Brian's recent posts on radical EPM on diginomica.com. Brian makes his case for why big data threatens spreadsheet culture, and how robotics is changing the finance profession. He brings in real world examples on social media sentiment analysis, and why finance people and CIOs have to get on the same page. The guys wrap with a preview of Brian's piece on how the airlines can redeem the customer experience with applied analytics - the topic of a recent multi-part series, "The Right Stuff" - now up on diginomica.com. Listeners who make it to the end get to sample Brian's Rodney Dangerfield "no respect" impersonation, dedicated to frequent flyers everywhere

Direct download: sommer-radical-finance-epm.mp3
Category:business intelligence -- posted at: 10:41am EDT
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In this informal video hangout, Jon Reed of http://www.diginomica.com talks with SuccessFactors consultants/experts Jarret Pazahanick and Luke Marson to get their views on Sapphire Now and ASUG 2016, and the key questions customers raised. The guys dig into the future of SAP HCM in an S/4HANA world, and also break down the open questions on S/4HANA that customers are asking. Because of the critical issues on private versus public clouds and what this means to customers, Jon has added an 8 minute audio postscript with additional comments and clarifications from SAP Mentor Dick Hirsch.

Direct download: s4hana-and-sap-hcm-review-final.mp3
Category:HANA and in-memory -- posted at: 1:15am EDT
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In part two of their informal video hangout, Jon Reed of diginomica.com, Jarret Pazahanick and Luke Marson shift their focus to cloud HCM in the field. Using their recent podcast with Steve Bogner's SAP HCM Insighs as a starting point, Jarret and Luke talk about bad versus good practices in SuccessFactors consulting. the guys hit on the demand for SuccessFactors skills, the need for independent experts, and they hit the always-hot issue of SAP certification. Note: part one of this video chat, on S/4HANA and HCM, will be released soon.

Direct download: success-factors-field-views.mp3
Category:HCM and SAP HCM -- posted at: 9:30am EDT
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At the day one LiveWorx keynotes, Internet of Things security was an overlooked topic. Jon set about to correct that by sitting down with Volker Gerstenberger and Tomi Ronkainen of Giesecke & Devrient, a firm with a deep history of security - everything from bank notes to, now, the IoT. The guys talk about the thorny security issues raised by IoT, and how they can be addressed during the design process. Autonomous/smart cars are one hacking controversy the guys cover. They also discuss the tensions between airtight security and great UX, and what they tell end customers about security preparedness.  

Direct download: iot-security-reed-liveworx.mp3
Category:security -- posted at: 5:40am EDT
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In this now-infamous reunion shoot, the five dudes/miscreants/wayward travelers are reunited for a rehash of the events of Sapphire Now Orlando 2016. Harald, Jon, Den, Vijay and John all have new gigs or roles since the were last together, but the goal remains the same - a frank breakdown of what they've learned and heard. The guys review the keynotes, discuss the viability of S/4HANA at this juncture, and evaluate SAP's customer-first intentions. Digital moves such as Digital Customer Insight also get the rundown. This audio is pulled from a video shoot - you can read extensive Sapphire Now/ASUG 2016 coverage on diginomica.com.  

Direct download: sapphirenow-fiveguyreview.mp3
Category:HANA and in-memory -- posted at: 7:26am EDT
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During this candid interview with ASUG CEO Geoff Scott, Jon gets the skinny on ASUG's latest collaboration with DSAG - a position paper on digital transformation that is a key issue for SAP customers. Scott shares the story on how the collaboration came about, and Jon presses to find out if ASUG endorses S/4HANA and SAP's view of S/4HANA as the digital core. Taped live in Orlando the day before ASUG Annual Conference and Sapphire Now, Scott shares his goals for the show and beyond. He also gives the view on ASUG's surprise acquisition of the U.S. division of The Eventful Group. This is the audio of a video shoot - you can check the companion analysis Jon wrote of this shoot on diginomica.com. 

Direct download: Geoff_Scott_ASUG.mp3
Category:CIO disruptions -- posted at: 7:05am EDT
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During this live interview, taped in the midst of a bustling Consensus 2016, Steemit co-founder Ned Scott gives Jon the inside view on the creation of Steemit, and their unique approach to rewarding/paying content creators and curators through their blockchain-based platform. He also announces the launch of Steemit.com. Ned talks about Steemit's different asset classes, including Steem dollars, and how they've sparked their launch with a Slack-based community. The guys also get into the failure of existing networks to compensate content creators, and create a civil environment for discourse.  Jon also vows to jump off a bridge it companies like Steemit can't build new media models as viable alternatives to living on Facebook. 

Direct download: steemit-podcast.mp3
Category:content and media -- posted at: 6:40am EDT
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Following their annual tradition, Jon Reed and Dick Hirsch steal an empty room - or in this case, a (mostly) empty hallway - for a review of the news and events of Sapphire Now and the ASUG Annual Conference, 2016. Hirsch shares his investigations, and the guys compare notes on topics such as the HANA Cloud Platform, the SAP-iOS partnership, and S/4HANA clarifications. The guys discuss S/4HANA's viability as a digital core, SAP's cloud positioning, and how attendees reacted. Customer feedback to SAP on integration, a big theme of the conference, is addressed. This podcast leans on the technical side, which was surprising given Sapphire Now is a business conference - but even Hasso Plattner's final day keynote had an in-depth S/4HANA migration demo. 

Direct download: hirsch-reed-sapphire16-wrap.mp3
Category:HANA and in-memory -- posted at: 3:47pm EDT
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During this live taping at Collision 2016, Jon talks with "User researcher, artist, and digital anthropologist" Caroline Sinders about the intersection of UX design and machine learning. Sinders shares key points from her Collision talk on design for consent, and whether online harassment can be reduced via design. Sinders gives her assessment of Facebook's chatbots and explains why calling such chatbots "AI" is inaccurate. Finally, Sinders sets the record straight on the panel controversy at SXSW and what conference organizers should learn from that brouhaha.

Direct download: sinders-reed-collision.mp3
Category:UX and design -- posted at: 5:17pm EDT
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In this frank/informal chat, recorded live at Collision 2016 in New Orleans, Mike Janke, Co-founder and Chairman of Silent Circle, shares his field views on enterprise security, starting with the advice and wake-up calls he gives to customers. Janke also gives a blunt take on the FBI vs Apple encryption controversy. The issue of user experience design versus security is addressed. The guys wrap with some reflection from Janke on his prior work as a Navy SEAL, and what he learned about risk that carries over into his work with Silent Circle. 

Direct download: security-reed-collision.mp3
Category:security -- posted at: 5:52am EDT
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Live from Advocamp 2016, Jon Reed catches Joseph Jaffe in a spirited mood after his keynote, "Using your brand to create an army of zealots." This frank/informal chat debates the pros/cons of brand zealotry, with Jaffe explaining why politicians like Trump and Obama have changed the marketing discourse. Jon worries this groundswell marketing has a dark side - Jaffe responds. Jaffe also hits on key concepts from his last book Z.E.R.O., which explore the futility of broadcast advertising. The guys also kick around the viability of customer advocates and advocate-driven marketing - a key theme of Influitive's Advocamp event.

Direct download: jaffe-reed-zero-ads.mp3
Category:content and media -- posted at: 1:35am EDT
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With a soothing fountain providing Zen vibes in the background, Jon talks to fellow diginomica contributor Brian Sommer about enterprise buyers and digital change - Live from the Acumatica Summit 2016. Brian shares some recent digital turbulence and stories of how companies are losing the plot. He also reflects on recent projects to discuss what enterprise buyers need. The guys then hit on why sales and marketing is too often out of step with today's enterprise buyer. Note: part two of this podcast gets into specifics on Acumatica's cloud ERP play.

Direct download: sommer-reed-enterprise-buyers.mp3
Category:CIO disruptions -- posted at: 3:31pm EDT
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In this completely unscripted chat with Brian Solis, author of a new book on experience design, Jon asks Brian about whether experience design can be a reality given the data silos and culture issues that prevent this from happening. Brian shares his research and provides a view on why user and customer experience can - and must - change. Jon aired out a number of cynical views on customer experience. Brian's answers included starting points for customers on this new "experience architecture."

Direct download: Solis-Reed_diginomica_podcastt.mp3
Category:UX and design -- posted at: 4:52am EDT
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During this informal, on-site podcast taping in Boston, Jon Reed of diginomica.com talks with three members of the Onapsis team (Alex, Alex, and Dave) about what "white hat hacking" means for today's enterprise. The guys also talk about how Onapsis identifies ERP security breaches, and how they work with Oracle and SAP to make sure those companies have appropriate patches before taking security issues public. 

Direct download: onapsis_-_white_hat_hacking.mp3
Category:security -- posted at: 6:17pm EDT
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In this frank video chat from Jon and Den's studio at SAP TechEd Las Vegas, ASUG CEO Geoff Scott offers up strong opinions on ASUG's relationship to SAP and to the German user group DSAG. Scott also shares customer views on S/4HANA and SAP's digital themes. He responds directly to criticisms that ASUG is "soft" on SAP and reacts to Jon's views on customer discounts for S/4HANA migration. 
Direct download: Geoff_Scott_ASUG_talks_turkey_about_progress_with_SAP.mp3
Category:HANA and in-memory -- posted at: 2:13pm EDT
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In a special edition of "Jon and Den's digital dump," Jon and Den of diginomica.com break down three days of SAP TechEd Las Vegas. The guys assess the keynotes, the pros and cons of SAP's S/4HANA strategy, and whether the "digital core" approach is going to work. Will the "customer engagement" play work against CRM rivals? The guys also kick around SAP's progress on developer engagement, and give a final review.

Direct download: Jon__Dens_digital_dump_-_Vegas.mp3
Category:HANA and in-memory -- posted at: 2:03pm EDT
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In the longer, "director's cut" version of this SAP TechEd 2015 on-site podcast, Jon Reed and Dick Hirsch kick around the main conference takeaways and the S/4HANA challenge. Dick shares the main themes he was investigating and the latest on the SAP HANA Cloud Platform. SAP's open source initiatives, particularly Cloud Foundry via Hybris YaaS (Hybris as s service), are covered. The guys also set up the themes, particularly around S/4HANA, to look for in Barcelona. SAP's approach to bloggers/communications is also reviewed. 

Direct download: hirsch-reed-teched2015-full.mp3
Category:HANA and in-memory -- posted at: 3:45am EDT
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Jon went on-site to Conversocial's NYC headquarters for an informal chat with Conversocial CEO Joshua March about the viability of social channels for customer service. March shares what his company has been up to since he and Jon first corresponded and they were a "cool vendor" to watch. Jon shares his social service beefs and March talks about how social customer service shouldn't just be lip service, but lead all the way to resolution. March also speaks to CRM integration, always an issue when you pursue a specialized product.

Direct download: conversocial-reed-extended-cut.mp3
Category:content strategy + socmedia -- posted at: 2:03am EDT
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​​In this extended, director's cut edition, live from SAP Controlling 2015, Jon talks with SAP Mentor Julien Delvat about the buzz behind predictive, and the guys explore some new HANA use cases Julien is working on in the S4/HANA context.​ They also talk about changing customer views on HANA at the conference. 

Direct download: julien-predictive.mp3
Category:HANA and in-memory -- posted at: 3:18pm EDT
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Gary Cokins, internationally-recognized expert and author in EPM and predictive analytics, gives Jon some straight talk on analytics after his keynote at the Controlling 2015 conference. Cokins explains the rise of EPM, and the challenges CFOs are facing. Using memorable phrases like "management by embarrassment," Cokins peels behind predictive hype and explains the role of technology, not as a cure-all, but as an enabler. 

Direct download: gary-jt-analytics-final.mp3
Category:business intelligence -- posted at: 1:51am EDT
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Vijay returns with Jon Reed to make sense of his adventurous career moves - now full circle and back at IBM. Vijay also expands on a blog post he wrote on social media disillusionment, and the guys hash out options for filtering the enterprise software media noise. A bit more about the problems of predictive and the failings of air travel customer experience, and it's a wrap.

 

Direct download: vijay-careers-socialfails.mp3
Category:tech skills -- posted at: 2:06pm EDT
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In the triumphant return of Vijay Vijayasankar to Jon's podcast series, Vijay talks analytics views from the field. Jon also asks Vijay to sort Internet of Things hype from BS. Vijay also shares some surprising views on agile. Part two of this podcast will get into Vijay's career moves and evolving position on social media. Also check the itunes channel for the full podcast archives.

 

Direct download: analytics_with_vijay.mp3
Category:business intelligence -- posted at: 5:51am EDT
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In the directors cut edition, Jon Reed of diginomica digs into the SuccessConnect 2015 show with outspoken SuccessFactors consultant Jarret Pazahanick. The show wrap finds Pazahanick suprisingly upbeat, but there are still key issues to discuss regarding consulting, certification, customer support, and sharing and measuring benchmarks.

Direct download: successconnect15wrap-reed-jarret.mp3
Category:HCM and SAP HCM -- posted at: 4:38pm EDT
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In the extended "directors cut" edition, Jon Reed of diginomica.com talks with James Sinclair of Enterprise Jungle live at SuccessConnect 2015. The guys chat on the value of cloud platforms, and specifically extensibility on SuccessFactors. The talk focuses on building apps on the HANA Cloud Platform (HCP) and why that has such an impact on customers.  Then the guys shift to challenges SAP faces on HCP adoption, and what changes are underfoot to address them. 

Direct download: hcp-sconnect15-sinclair.mp3
Category:HCM and SAP HCM -- posted at: 2:56pm EDT
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Sherryanne Meyer and Chris Paine join Jon Reed of diginomica.com to hash out the latest SAP HCM developments, with an eye towards the S/4 HANA future. The focus of this informal chat is customer and partner reactions and views; Meyer discusses her new role as ASUG HCM customer advocate. 

Direct download: Hashing_out_the_latest_SAP_HCM_and_S-4_HANA_developments.mp3
Category:HCM and SAP HCM -- posted at: 11:38pm EDT
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In what has become an annual tradition, Jon and Dick Hirsch took over an abandoned room prior to Dick's plane flight to do the long-form/relaxed review of Sapphire Now/ASUG. Dick shares his cloud and S/4 HANA learnings, and both guys give a behind the scenes view of the challenges SAP is facing and what customers were saying. Keynote reviews are also included. Not covered in the podcast: Dick's daughter is VERY mad at him for missing the Jennifer Lopez concert!

Direct download: hirst-reed-sapphire-asug-longform.mp3
Category:HANA and in-memory -- posted at: 4:24pm EDT
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In the "director's cut" edition of Jon's live Mobile World Congress wrap with diginomica colleague Derek du Preez, the guys review the MWC frenzy from an enterprisey point of view, and then review SAP's IoT strategy before moving on to a general talk on digital media disruptions, the state of reporting, and a bit on diginomica's own goals.

Is the show taking on a new level of enterprise relevance? Derek also shares his Internet of Things show research, and how he approaches this show from an enterprise journalists' perspective - not any easy thing to do, given the amount of media babble about the latest smart phones. 

Direct download: reed-dupreez-mwc-full-sap-media.mp3
Category:mobility -- posted at: 6:31pm EDT
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After day two of Everett McKay's UX Design Essentials course in Atlanta, Jon sat down live with Everett to find out how a developer like himself transformed into a UX instructor - and why UX matters. In this sixteen minute chat, the guys also talk about why intuitive design is a useless cliche (but not a useless concept), why all software has a personality, and why design concepts like forgiveness can change UX for the better. Everett also shares his view on why UX is gaining momentum in the enterprise. 

Direct download: why-ux-matters-reed-mckay.mp3
Category:UX and design -- posted at: 6:05pm EDT
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In this live podcast recording from the New York Stock Exchange, Jon Reed and John Appleby discuss the highs and lows from SAP's S4HANA announcement event, billed as the most important SAP product announcement in 23 years. 

Direct download: sap-s4hana-appleby-reed-nyc.mp3
Category:HANA and in-memory -- posted at: 9:46am EDT
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