SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of
Free spirited, old school podcasts on all things enterprise with Jon Reed of, along with troublemakers and/or special guests
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Join Jon Reed, Brian Sommer and special guest Molly Sands, who heads up Atlassian's Team Anywhere, to hit the highs and lows of the enterprise year so far - with special attention to the impact of Return to Office mandates, and what companies should do differently. As always, bring your smartest and snarkiest commentary to share. Note: the link to Atlassian's Lessons Learned: 1,000 days of distributed at Atlassian can be found at:
Direct download: Enterprise_month_in_review_-_return_to_office_blowout_edition.mp3
Category:general -- posted at: 4:11am EST

Join Josh Greenbaum, ASUG CEO Geoff Scott and Jon Reed for their latest attempt to get to the bottom of SAP's innovation and AI strategy. But unlike their last contentious debate, this one is more of a back-and-forth on the impact of enterprise AI, what SAP's AI strategy means for customers - and how customers should respond. The main SAP news stories since the last podcast are also touched on, as well as another potent question: is RISE with SAP evolving into the transformation as a service tagline it has always been billed as? Is "cALM" (cloud ALM) an SAP buzzword to take seriously - especially when paired with Signavio and Lean IX? If so, why? Let's hash it out - and discuss how customers should respond.
Direct download: Jon-Geoff-Josh_-_SAP_customer_AI_and_date_round_table.mp3
Category:general -- posted at: 3:58am EST

After a hectic week in Vegas, Jon asked returning champ Josh Greenbaum back onto the show to review impressions and takeaways from their time digging into Acumatica with customers, partners, and execs. Josh hadn't been to this show in a few years, so it was a good time to chart Acumatica's progress - and the work still ahead. Acumatica is one of the most differentiated cloud ERP vendors, and most interesting enterprise vendors period. But in the AI/data platform era, all vendors face new challenges. Where does Acumatica land? We discuss.
Direct download: Acumatica_Summit_Jon-Josh.mp3
Category:general -- posted at: 4:47pm EST

Time for another "blogs that matter" special edition. Bring your smartest/snarkiest questions as we dig into Josh's recent post, the five horsemen of the business apocalypse. Those of you with AI fatigue will especially enjoy this one, as it turns out there are other pressing business problems to talk about in 2024. Note: if you enjoy unfiltered podcasts without sponsors or a business model, consider giving a lovely review and help me beat the algo. Josh's post: to reference his post, see:
Direct download: 5_horsemen_-_greenbaum_and_reed_final.mp3
Category:general -- posted at: 3:41pm EST

Bring your snarkiest snark, enterprise wit, and burning questions for one more enterprise month in review for 2023. Join Jon Reed, Brian "Brain" Sommer and special guest Meg Bear for our picks of enterprise highs and lows. Note: if you believe in the mission of this show: free/uncensored independent enterprise content with no commercial model, then consider giving me a good rating and review. It's the best way to keep the show momentum going. I know it's tedious but help us beat the algorithm... Also, you can see the slides we refer to via the video show replay at

Direct download: 2023-review-reed-sommer-bear.mp3
Category:general -- posted at: 4:42am EST

Sometimes, discussions go off the rails - in the best way possible. Earlier this fall, independent analyst Josh Greenbaum and ASUG CEO Geoff Scott joined Jon Reed to try to make sense of shift's in SAP's innovation/AI strategy - and the messaging around it. In this in-depth return, things get a bit heated. 

We start off with a catch up from the last talk - and what we learned from events such as ASUG Tech Connect about SAP customer priorities - as SAP tech leaders contend with S/4HANA deadlines, AI confusion/opportunities, economic headwinds and more. 

The conversation shifts to a discussion of the future of SAP tech events, particularly in North America. Should/will SAP TechEd return to Vegas? Where does ASUG Tech Connect fit in? How will SAP tech pros upskill for AI, BTP etc? 

The final phase of the conversation, on SAP's innovation strategy, goes off the rails as Jon and Geoff take very different positions, and Josh finds himself in an unexpected role as mediator of sorts, and calmest voice in the room. Final note: the goal here was to surface a conversation that matters to SAP and its customers. All three of us agree that customers should own/claim their own innovation agenda - the questions center around how SAP should fit into that. No, we didn't resolve anything here, but did we find some common ground? We hope this debate gives customers motivation to press forward on their innovation strategy - and to engage in dialogue with SAP and user groups, be it ASUG or in other regions.

Podcast timeline summary: 
2:00 - ASUG Tech Connect and customer priorities, including AI and clean core
30:00 - The future of SAP tech events
45:00 - The SAP innovation debate II

Prior September podcast discussion:

Direct download: SAP-innovation-debate-ASUG.mp3
Category:general -- posted at: 5:10am EST

On the last day of the first ASUG Tech Connect in New Orleans, Jon sat down with Josh Greenbaum to make sense of what just happened. What was on the agenda of the SAP tech leaders present? Was the show a success? If so - why? How did the interest in AI compare to the interest in S/4HANA? We discuss our own session with customers, what we learned in our pursuits - including Greenbaum's six week SAP show tour. Jon brings up the issue of the clean core, and Greenbaum shares why our talk with Juergen Mueller wound up in discussing new possibilities for RISE - as a process evaluation and landscape management solution. Would that fly? Greenbaum connects the Signavio and Cloud ALM dots, and we head out.
Direct download: asug-tech-connect-reed-greenbaum.mp3
Category:general -- posted at: 2:59am EST

Join Jon Reed and Brian "Brain" Sommer for this special fall event review, featuring guest star Laurie McCabe from the SMB Group. As usual, your snarky comments and smart ideas are expected. We'll pick the most notable content of the month, and try to make sense of a hype-laden AI event season. Note: if you like uncensored, unsponsored enterprise content like this, help me surface it with a good rating, it's one of the only ways free content like this can beat today's algorithms. Thanks.
Direct download: The_enterprise_month_in_review_show_2.mp3
Category:general -- posted at: 7:01am EST

"We need a language on what's going wrong with work" - fantastic lead quote from my guest on Friday the 18, Melissa Swift. Bring your sharpest commentary on the problems of work, and what better work futures look like, with and without AI. Swift, the author of "Work Here Now: Think Like a Human and Build a Powerhouse Workplace," will count down the top reasons why work is broken, and skewer a few of her most disliked HCM catch phrases. Then we'll take stock: where do we go from here? What would a smart/savvy/inclusive workplace look like, and what are the building blocks of that? Bring your questions and let's see where this goes.
Direct download: work_is_broken_-_melissa_swift.mp3
Category:general -- posted at: 6:42am EST

On the final day of SuccessConnect 2023, Jon sat down with Luke Marson for a wide ranging discussion on what he learned from his customer discussions at SuccessConnect, and how that matches up with what he heard from the keynote stage. Luke shares the questions about onboarding that were one big theme in his customer talks. He also details what the most successful SuccessFactors projects looks like. We compare notes on what constitutes customer success, the value of AI, and why skills is a core opportunity for SuccessFactors going forward.
Direct download: successconnect-reed-marson-final.mp3
Category:general -- posted at: 2:45am EST

Jon reignites his old school SuccessConnect podcast troublemaker series with SuccessFactors community leader and partner Chris Paine. Chris wrote a post prior to SuccessConnect about his predictions and expectations - did the show deliver? What did he learn as of the end of day one? The guys also get into the AI topic, reviewing how SAP can succeed in AI, what customers think, and how AI might impact implementation services in good and bad ways. *** Audio note: the main recording ran into an issue, so this final is a splice between two recordings. I've leveled over the volume but you may notice the splice - the result isn't perfect but I hope it's pretty listenable.*** Chris' pre-event blog post: Chris' post-event blog post: Jon's 1st show post on gen AI and more:
Direct download: successconnect-paine-reed-final.mp3
Category:general -- posted at: 3:42am EST

On diginomica, I've been pushing back on the generative AI hype machine with vigor, but also digging into its enterprise possibilities. Who better for an enterprise AI gut check than Vijay Vijayasankar? Vijayasankar has a deep interest/passion for AI but also has an reputation for debunking its misconceptions. In his role at IBM managing financial services clients, he can also speak to project realities - and how customers weigh GenAI risks and opportunities. I lay out my generative AI views/research for a gut check from Vijayasankar. We also discuss why he wrote his post on GenAI in the enterprise, and what he thinks customers should prioritize, as they move into GenAI projects. Vijayasankar also shares his own project learnings, and promising use cases. We hit on many issues in this podcast, such as whether bias and hallucations can ever be eliminated from LLM, and whether domain experts, customer data and reinforcement learning can improve the accuracy/effectiveness of GenAI for the enterprise. As Vijayasankar notes in the podcast, the views he expresses here, and in his post, are his views alone, not his employer. Vijay's AI post: My AI post:
Direct download: enterprise_AI_podcast_vijay_jon.mp3
Category:general -- posted at: 5:11pm EST

In this spontaneous podcast review on the final afternoon of Oracle CloudWorld 2023, Jon Reed and Brian Sommer compare what they learned, culminating in Sommer's quip, "You may have to partner with your enemy, because that's what your customer wants." Customers definitely want more vendor options in their strategic mix - did CloudWorld support that premise? Is Oracle's generative AI messaging differentiated? Does Oracle have an industry applications advantage from their acquisitions, which go well beyond Cerner? And: did Larry Ellison's strong keynote push on healthcare resonate? These are some of the topics we hash out during this 25 minute recap. Production note: Jon's audio was a bit quiet due to a tech glitch, worked on tweaking that as best possible in post production, hopefully it will be solid enough for this time around.
Direct download: oraclecloudworld-sommer-reed.mp3
Category:general -- posted at: 1:22pm EST

On July 20, 2023, during SAP's Q2 earnings call, SAP CEO Christian Klein made bold statements regarding the future of SAP innovation - in particular RISE, AI, and why SAP's close relationship with customers, including opt-in customer data, give SAP an AI advantage (and premium AI pricing). It is our view that these statements constitute a notable change/evolution in innovation strategy that warrant debate, user group dialogue - and discussion on how customers should track these issues.

Since Klein's earnings call statements, other executives inside of SAP have re-iterated and provided more context to these statements. These points are not necessarily firm policy yet, but are definitely messaging to look hard at. Since that time, along with my podcast guests Geoff Scott, CEO ASUG, and analyst Josh Greenbaum, we've had a chance to clarify these points and press questions. We don't have all the answers, and this is still unfolding, but we now have enough information to have an informed debate with our own views.

Some of the hottest issues, such as AI pricing, reflect a surging market that has not yet gelled around the value of AI and what that will look like for customers. These AI pricing/value issues are not unique to SAP, but warrant scrutiny nonetheless. We taped this podcast as a way of letting listeners know what we've learned so far, and to lay out the questions we can pursue across SAP events this fall, culminating in SAP TechEd India, virtual SAP TechEd, and ASUG TechConnect New Orleans, which occur across the same times in November.

Strong opinions are declared in this podcast but we do want to point out that SAP may yet shift and further clarify the policies we are debating. Those customers with specific questions should not treat this podcast as definitive, but contact SAP with open questions. We would also like to thank DSAG for providing their views, some of which are incorporated here. Also a thank you to our various contacts at SAP, who worked hard to get us the most current information that is publicly available.

They may not agree with our opinions, in fact we are pretty certain they will not, but we are much better informed due to SAP's efforts, and SAP's willingness to engage in an important community dialogue. Any inaccuracies will be corrected in the podcast description, but these topics are too important to wait for perfect information, some of which is likely to be tied to event announcements this fall, yet to be made public.

We expect to regroup with a shorter podcast later this fall to discuss what we learned at those events. Finally, we did cover, in brief, our initial takes on SAP's LeanIX acquisition, though we are out of time for a thorough review. This discussion relies almost entirely on published information in our prior blog posts, and in other news stories and transcripts:





Direct download: SAPinnovation-rehash-scott-greenbaum-reed.mp3
Category:general -- posted at: 12:16pm EST

Okay, bring your popcorn and saltiest commentary - it's the debut of the enterprise month in review with Brian Sommer and yours truly. In this edition, we are joined by Hyoun Park of Amalgam Research to discuss his important post on Zoom's terms of service issues, and the implications for customers considering AI moves in the enterprise. In each edition of this show, we'll each pick our top stories of the month (and why), and the underrated story that got lost in the hype. We'll pick our most loathed tech buzzword of the month - so will you - and our worst PR pitch. A surprise guest may crash the party - perhaps it will be you. We'll send you on your way with a project tip or two. If you like uncensored, unsponsored podcasts like this one, leaving me a strong review on a popular podcast platform makes a world of difference; thanks for listening.
Direct download: enterprisemonth-aug23-sommer-reed.mp3
Category:general -- posted at: 10:40am EST

Companies are whiffing on ESG - but why? Regulatory requirements bring added pressure, but the incentive to change goes well beyond that - as a new wave of ESG vendors demonstrate. This is now well beyond reporting. It's tracking/managing ESG in real-time across supply chains. Join Brian Sommer for his ESG research preview/reveal session - and bring your best/toughest questions. Bonus: for the final third of the show, sustainability expert Tom Raftery joins the show to weigh on in how the ESG market is changing - and why. Note: if you like this type of unscripted, uncensored enterprise podcast, reviews on the popular podcast platforms are the best way you can help me.
Direct download: esg-show-reed-sommer-raftery.mp3
Category:general -- posted at: 7:19am EST

Returning champ Maureen Blandford is back, but much has changed. Now she's a founder of Serendipitus - and she's got some tough love talk (and data insights) into why digital transformations fail. Join our interactive, no filter discussion as Maureen takes us through the top digital transformation botches, and what we're gonna do about it. No buzzword (or tech event) is safe, as life as a female founder tends to surface a lot of industry BS - and we're gonna call it out on Friday. Let's do this...
Direct download: digitaltransformation-blandford-reed-23.mp3
Category:general -- posted at: 7:01am EST

Enterprise video can be effective - or a true yawner. Join special guest Brent Leary as we discuss the highs and lows of enterprise video, and the secrets of his portable video gear and Playaz Production Network adventures with Paul Greenberg. We're also going to hash out the AI for video editing use case, share recent experiments - and the best options out there. As always bring your questions and Friday attitude... Note: the video version, if you want to see the pics of Brent's setup, can be found on If you want more unfiltered/unsponsored enterprise content like this, consider giving me a rating on your fave podcast site. thx.
Direct download: AI-video-editing-leary-reed.mp3
Category:general -- posted at: 3:43am EST

Enterprise spring events were a generative AI carnival - but did we learn anything customers can use now? Forget keynote reviews - what did customers learn that can actually help them compete in a spank tunnel economy? Let's have an informal rehash shall we? There was enough generative AI hype to create a circus, but did we actually learn anything customers can use? Let's hash this out. Jon also hands out letter grades for event achievements, and lack thereof. Also check the itunes channel for the full podcast archives.
Direct download: jr_on_enterprise_events_-_solo.mp3
Category:general -- posted at: 3:11am EST

We're back, and about to go live - What is MACH-washing? Why is it worse than cloud-washing? No one better than Phil Wainwright to discuss, fresh off a deep dive into headless architectures and the MACH Alliance show. We discuss the hype around the micrservices enterprises, including Amazon's recent decision to retreat from microservices for a Prime Video use case. As part one ends, Brian Sommer challenges Jon and Phil to a wardrobe duel, and we begin our generative AI discussion.
Direct download: reed-wainewright-machwashing.mp3
Category:general -- posted at: 1:01pm EST

Brian Sommer crashes the show to exhibit his wardrobe versatility and a fresh tie. We dive back into microsservices, this time from an ESG data perspective. Then the audience moves us into a debate/discussion on generative AI for the enterprise. We discuss viable use cases, as well as the limits and shortfalls. Jon shares what he learned when pressing vendors on issues like 1:1 personalization with generative AI. (Note: to see the ties you'll want to check the youtube video replay at
Direct download: reed-sommer-esg-ai.mp3
Category:general -- posted at: 12:46pm EST

To make sense of the barrage of news stories, keynotes and meetings, Jon gets Josh Greenbaum in the podcast chair. Josh hit on a few key storylines he was pursuing at the show: the state of SAP Business Networks, partner ecosystem issues, and whether SAP's sustainability push has progressed. The guys also talk about their discussion with ASUG members at the ASUG Executive Exchange program on the Monday prior to Sapphire's kick off. The discussion closes with Josh and Jon's personal reflections on a memorable Sapphire LGBTQ+ Pride panel, moderated by Julia White.
Direct download: sapphire23-jonandjoshshow-final.mp3
Category:general -- posted at: 3:28am EST

I haven't caught up with Brian Dennett in a few years. After honing his tech chops in AI startups, Dennett is back in SAP land as an SAP Mentor. I was pleased to learn, during our conversation, he is keeping the tradition of the outspoken/critical/a little grouchy SAP Mentor alive. Dennett has strong views on the SAP Datasphere news, SAP's cloud business model transition challenges, and the future of SAP TechEd. This on-site podcast discussion also weaves in a few of my recent interviews and digging on SAP's hot Sapphire topics.
Direct download: reed-bennett-sapphire2023.mp3
Category:general -- posted at: 3:25am EST

In this online podcast taping, Jon talks with Tim Rodman, creator of the first independent Acumatica cloud ERP user group, We talk about the importance of community and user group voices in the enterprise, and Tim shares what he's learned over the years by starting his own independent user group. He also shares how he has produced so much Acumatica-related content, and how he sustains these efforts.
Direct download: reed-rodman-acumatica.mp3
Category:general -- posted at: 5:58am EST

Time to hash out what HR tech is getting right - and where it's falling short. Join us for an interactive discussion and research reveal. Bonnie Duncan Tinder, Stacey Harris and Brian Sommer will surely bring their A game, so bring your smartest questions. We'll also blow off steam via the most hated buzzwords in HR tech. You can bet ChatGPT is going to come up. Before we wrap, we'll have advice for HR leaders on making their talent goals stick, despite the economic "headwinds" and KPI overdose. If you like no-BS podcasts, consider leaving me a review on your favorite platform - I take no sponsors ever.
Direct download: HR_tech_blowout_-_feb_23.mp3
Category:general -- posted at: 5:05am EST

In this on-site podcast from Acumatica Summit 2023, Jon Reed talks with Joni Girardi of DataSelf. ERP as a data platform? Extracting more value out of ERP was a big topic at the show. Acumatica customers - like all ERP customers - are looking to get more out of their ERP investment with analytics, planning, and improved reporting. Girardi has spent 20 years on this topic - he shares the pitfalls and potentials of BI projects, as the two hit on topics ranging from the impact of AI to the great dashboard debate - do dashboards lead to better decisions? Some of this discussion is Acumatica-specific, but most is relevant to any enterprise software listener concerned about deriving more customer value from data. Note: if you like unsponsored, ad-free, no BS enterprise podcasts please consider giving me a good rating to help me beat the algorithm. I fund these myself for discerning listeners.
Direct download: acumatica23_-_bi_projects_final.mp3
Category:general -- posted at: 4:50am EST

Jon didn't think SAP TechEd put enough emphasis on DevOps and AIOps, so he set about to correct that, via a roundtable with John Appleby and Brenton O'Callahan of Avantra, and Martin Fischer of Neptune Software (Fischer is also the lead for DSAG's DevOps interest group). But is DevOps even relevant in an ERP context? And what about AIOps? How do we move beyond dashboards and observability? What do SAP customers need to move forward with effective automation? Has this issue been overlooked by SAP, and what kind of educational/project content is needed? What is the future of SAP Basis engineers in this context? Do they have one? Is DevSecOps even worth a mention? These are just some of the issues the guys get into during this "alternative SAP TechEd" session.

Show notes: the company mentioned by Martin for the DevOps session at SAP TechEd is Nuve.

Direct download: SAP-DevOps-AIOps-Reed.mp3
Category:general -- posted at: 2:45am EST

Jon is back on the CRMKonvos show to make his case for why hybrid events matter - and to issue a scorching grade to vendors (and yet, the grade is an improvement over the spring). The CRMKonvos gang, Thomas Wieberneit, Ralf Korb and Marshall Lager once again keep the hot seat hot, but making sure that Jon is forced to comment on how the metaverse might play a role in hybrid events (the metaverse is Jon's favorite tech concept - err, not). But it does make for a convo with some surprises. Thanks to the CRMKonvos team for permission to issue this audio version - catch all their video replays on their YouTube channel.
Direct download: CRMKonvo126-hybridevents-reed.mp3
Category:general -- posted at: 2:19am EST

In this special appearance, Jon joins the CRMKonvos gang in the hot seat, to help sort industry cloud BS from reality. Industry clouds matter - but customers should evaluate carefully. What are the true criteria? Jon shares his views, while the smart CRMKonvos gang of Thomas Wieberneit, Ralf Korb and Marshall Lager keep the hot seat hot. This replay is issued with the express permission of the CRMKonvos team - thanks to them. Catch all their replays on the CRMKonvos YouTube channel.
Direct download: CRMKonvo120-industryclouds-reed.mp3
Category:general -- posted at: 2:02am EST

Yep - we're back. Phil Wainewright and Josh Greenbaum both wrote landmark posts on customer success - but do they agree? And what should customers take from all the "customer success" brouhaha? To help me weigh the arguments, Bonnie Tinder of Raven Intel was on hand to share data and find a way forward. As usual, the audience brought their sharpest and smartest questions. Trivia note: this is my diginomica colleague Phil Wainewright's debut on my hits/misses video show, not to be missed.Also check the itunes channel for the full podcast archives.
Direct download: The_great_customer_success_debate.mp3
Category:general -- posted at: 12:54am EST

John Appleby, CEO Avantra, managed to duck a podcast taping with me at SAP Sapphire. But after Appleby told me that this year's SAP Insider marked a change in SAP events, I put him in the podcast hot seat: what matters most to SAP customers? After our review of RISE with SAP, Appleby gives his answer: SAP automation. But hold up - automating SAP landscapes is different than classic DevOps. Can SAP Basis engineers make this transition, and have impact on their company's automation strategy? What are the pitfalls? I had some tough surprise questions ready for Appleby. I hope this practical look at why SAP automation is coming to a head will be useful to project teams. Disclosure: Avantra is a diginomica partner, but this podcast is not part our contract, nor is this a diginomica podcast. We did this one for fun, with only a bare bones list of topics, no script.
Direct download: reed-appleby-automation-final.mp3
Category: -- posted at: 2:03pm EST

Yep, we're back! Time for a jugular, interactive session on hyperpersonalization. Join CX smarties Marshall Lager and Thomas Wieberneit as we define this term, probe into why it's needed (or not), and, most important, what practical do's and don'ts apply to enterprises? Bring your sharpest questions as always, and let's do this. Also check the itunes channel for the full podcast archives. If you care about unfiltered, unsponsored enterprise content, a great review will help others find this show amidst the marketing flotsam.
Direct download: hyperpersonalization-weibernet-lager-reed.mp3
Category: -- posted at: 1:24pm EST

Yup - we're back. Join us for a vigorous discussion of the overlooked role of services partners in transformation efforts. Bonnie Tinder of Raven Intel and Brian Sommer will count down the top things to look for in services firm selection - and the worst services firm characteristics and warning signs. Bring your sharp commentary and smart questions and let's see if we can advance this conversation and put more emphasis on what is often, in my view, the weak link in an enterprise project/transformation effort. Note: if you believe in unsponsored, unfiltered enterprise content and like this series, please give this self-funded series a quick review on the platform of your choice. Thanks.
Direct download: services-transform-sommer-raven_112k.mp3
Category: -- posted at: 2:44am EST

Let's see how hits and misses "live" does on the road talking analytics in the real world and more with Hyoun Park of Amalgam Insights, one of the smartest/most interesting enterprise thinkers I know... Final note: this 30 minute show was live from Planful Perform, Las Vegas. I didn't get the sound completely right, this was my first live stream on site in more than a decade - I'll get better. But meantime, I thought Park's sharp insights on the economy, AI, and analytics were worth sharing regardless.
Direct download: planfulperform-hyoun-reed.mp3
Category: -- posted at: 2:12am EST

Jon revives a pre-pandemic tradition by locating an abandoned conference room and taping an underground podcast review - this time with special guest Josh Greenbaum. This works as a companion to Jon's diginomica opinionated SAP Sapphire news review, so we hit on different topics, especially the issues Josh was chasing down such as business networks. He explains why SAP has finally turned a corner on business networks, and why, in his usual outspoken style, (literally) called "BS" during an SAP CX meeting. After the Josh convo, I've added a quick convo I had with ASUG CEO Geoff Scott on the show floor. Due to a few tech difficulties the sound wasn't perfect, but I fixed most in post-production. The diginomica post direct link I referred to is:
Direct download: sapphire-reed-greenbaum-final.mp3
Category: -- posted at: 2:39pm EST

Buckle up... First time hits/misses video guest Stacey Harris, Chief Research Officer at Sapient Insights Group, is going to unfurl fresh HR data and debunk HR tech myths. We'll also get into the underrated keys to HR project success. The audience brought their sharpest questions and comments, and Stacey was ready to roll! Also check the itunes channel for the full podcast archives.
Direct download: HRmyths-reed-harris_112k.mp3
Category: -- posted at: 5:42am EST

Now rescheduled for this Friday! The problems retailers face amidst supply volatility and Amazon/Walmart dominance are immense. The retail year kicks off at the NRF big show - and our hot seat guest, Guy Courtin, was actually on the ground (I was not). We'll get Courtin's view of the highs and lows of the show (and most interesting tech). Bring your sharpest retail questions - Courtin will also count down some of the underrated (and overhyped) aspects of retail tech.
Direct download: Retail2022_-_Reed-Courtin_112k.mp3
Category: -- posted at: 5:28am EST

On this edition of the enterprise hits and misses show, join me and first-time guest Eric Kimberling of Third Stage Consulting as we hash out the fundamental problem: if transformation is essential, than why are we as an industry continually falling short? Kimberling will be unveiling, and counting down his digital transformation do's and don'ts. Note: this is a resolutely sponsor-free, unfiltered podcast/video show. If you believe in this, please rate and review it.
Direct download: transformation-kimberling-reed_112k.mp3
Category: -- posted at: 5:14am EST

Aka "revenge of Nicole and Liz", or the "Liz and Nicole show," join me as we wrap the hits/misses show year with unfiltered tour through the year in CX, CRM, and marketing run amok. The audience brought their usual sharp commentary as Nicole and Liz counted down their highs and lows of the CX year. Yeah, this should be fun.... Also check the itunes channel for the full podcast archives.
Direct download: cx-2021-france-miller-reed_112k.mp3
Category: -- posted at: 4:59am EST

Ever wondered how diginomica's annual un-predictions get made? Want a first hand look at a hyper-agile waterfall best practice methodology like no other? Oh yeah - we've got slides baby! Want to take a crack at building your own crystal ball? Paging all tech ninjas and prognosticators - join us for the un-predictions launch release - replay.
Direct download: 2022-un-predictions-reed-sommer_112k.mp3
Category: -- posted at: 4:33am EST

At past SAP TechEds, Matthias Steiner and I would typically have spirited bar conversations, or yell at each other on the patio about the keynotes. For SAP TechEd 2021, thanks to Neptune Software's podcast series, we have an informal online version of the same. These are our initial reactions only, taped right after the day two developer keynote. Amongst the topics covered: SAP cloud adoption and RISE, low-code and no-code, role of smaller SAP partners, and of course the free tier developer announcement for SAP BTP. We also talk about whether sustainability resonates, and the future of SAP TechEd. Podcast provided to our channel with kind permission of Neptune Software.

Direct download: TechEd21_Podcast_-_reed-steiner-neptune_112k.mp3
Category:developers -- posted at: 4:29am EST

Here we go - continuing with my "blogs that matter" editions of the hits/misses interactive video show, I'll be diving into the recent milestone blogs Gartner's Hank Barnes has published on enterprise buyers, via his own dialogue with Geoffrey Moore ("Crossing the Chasm"). Barnes and I will also revisit our debate on how informed today's enterprise buyer actually is, and how customers can make better buying decisions (or not). Bring your sharpest questions for the free for all chat, this will be a good 'un.

Direct download: enterprise-buyer-chasm-reed-barnes.mp3
Category:general -- posted at: 4:46am EST

Yep, on this edition of Enterprise hits/misses radio, Josh Greenbaum and I will settle our differences on customer success. Bonnie Duncan Tinder of Raven Intel will join us to reveal her latest research on the problematic role of professional services partners in customer success initiatives. Join us for this live discussion and yes, your comments will be a big part of this. We'll hash out the problems and shine the light on those getting it done the right way. Reference post: Attention vendors - please stop the customer success hype train, unless you have these six proof points (You can get Josh's post here too). 

Direct download: cust-success-debunked-reed-josh-tinder_112k.mp3
Category:general -- posted at: 3:42am EST

Josh Greenbaum issued a scorching blog post, "Death to all silos!" It's a tour de force of enterprise possibilities - and shortcomings. In our usual no-holds-barred interactive manner, we're going to get to the bottom of this post - including practical actions for customers, vendors, and SIs. BONUS: At the 40:00 mark, Hyoun Park makes his hits/misses video show debut with a terrific guest appearance that helps us assess remote work silos, and get to the core of how companies can act on Josh's post. See Josh's blog post at:
Direct download: death-to-silos-reed-greenbaum-park.mp3
Category: -- posted at: 4:51pm EST

Hybrid events aren't nearly what they could be - and here's someone who can help us change that. Yes! Enterprise hits and misses video show is back, and with a doozey. Paul Richards, huge influence on my thinking on hybrid events, will join us for an interactive session. Richards is the Director of Marketing for HuddleCamHD, He'll share how he pioneered hybrid events, talk about how to put on a good one, and we'll even get into production values as he has one of the best setups you'll see. Note: to see Paul's tour of his studio, you'll want to check out the video version of our talk at:
Direct download: hybrid-events-reed-richards.mp3
Category: -- posted at: 3:29pm EST

The Enterprise hits and misses video show returns with a much-anticipated guest, John Belden of Upper Edge. Belden has outspoken field views on transformation - what works and where companies go wrong. We'll count them down and, as usual, field plenty of audience questions along the way. In a hits/misses exclusive, Belden also reveals new research on what leads to SI value erosion - a key obstacle to successful projects.  If you believe in unfiltered/unsponsored enterprise content, consider giving this show a lovely review, thanks. 

Direct download: Belden-Reed-transformation.mp3
Category:CIO disruptions -- posted at: 12:11pm EST

Yep, this is part two of the crossover show between my guest Brent Leary's show and my hits/mises video blowout. Brent will take data privacy, and what the data is showing re: enterprise data privacy. Since it's crossover time we'll also pick up on our hybrid events and video discussion, since Brent is the enterprise video master over on his "A few good minutes" show and more.

Direct download: Leary-Reed-dataprivacy-video-art.mp3
Category:content strategy + socmedia -- posted at: 11:59am EST

"The dangers of legacy SaaS" is a concept I have under development. Here's where Brian and I may differ - and why I brought up the problem of "legacy SaaS" in the first place. Yep, this is a solo flight from me, presenting my Legacy SaaS methodology - but there are some vocal audience members for back and forth. Come join the chat and say your piece.

Direct download: Legacy-SaaS-reed.mp3
Category:cloud -- posted at: 11:44am EST

Yep, Bonnie Tinder of Raven Intel makes her triumphant return - and she brings fresh data on project success (or not), via her HCM cloud project research. Let's hash this out - as usual, bring your best questions and astute observations :) This series is brought to you commercial-free by Jon Reed of If you like the idea of unfiltered, non-commercial enterprise content, consider giving this a nice rating so Jon can beat the commercialized crud in the search algorithms.

Direct download: project-success-keys-reed-tinder.mp3
Category:CIO disruptions -- posted at: 7:09am EST

In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? This series is brought to you commercial-free by Jon Reed of

Direct download: CRM-buzzword-destruction-reed.mp3
Category:general -- posted at: 7:02am EST

Is legacy SaaS a real thing? Join the debate as returning champ Brian Sommer riffs on Jon's argument with a SaaS 1.0 to SaaS 2.0 slide deck banter. Where are vendors getting stuck? And why does this matter to customers? Bring your sharp questions and BS filters as usual - this is the usual jugular participation Friday show. Note: to see the slides, check the video replay at

Direct download: Legacy-SaaS-reed-sommer.mp3
Category:CIO disruptions -- posted at: 6:50am EST

This Friday, Constellation's Nicole France and Liz Miller will crash my Enterprise hits/misses video show together. Join this audience participation free-for-all, which will kick off with discussion of Nicole's lightning rod blog post, It’s Time to Set the Record Straight on Customer Data Terminology. Can we get customer data right? Will cookieless life confound marketing teams, or compel organizations to (finally) adopt white hat tactcis to earn trust? Will this dynamic duo take over the show? Will I get a word in? We're about to find out...

This series is brought to you commercial-free by Jon Reed of If you like the idea of unfiltered, non-commercial enterprise content, consider giving this a nice rating so Jon can beat the commercialized crud in the search algorithms. Thanks.

Direct download: reed-france-miller-cx-myths.mp3
Category:general -- posted at: 6:47am EST

Join us for this action-packed free-for-all with the always-frank, buzzword-allergic Maureen Blandford. She'll be counting down her top reasons you will (or won't) transform - and how to bridge that gap. We'll talk about the deep need for change in sales/marketing, and, she may even share a special announcement or two.

Direct download: reed-blandford-legacy-mountain.mp3
Category:CIO disruptions -- posted at: 6:44am EST

Join for an all-in chat with Josh Greenbaum on his longstanding case for "extreme heterogeneity." And that gap between what vendors dream about (account control) versus what customers really need. And how so-called "customer success" initiatives trip on this, or not. Josh also kicks off the "blogs that matter" theme debut for the show...

Direct download: reed-greenbaum-heterogeneity.mp3
Category:CIO disruptions -- posted at: 6:42am EST

In this April Fools edition - Brian Sommer and I used to criticize vendor ranking and evaluation firms. No longer - there's gold in them thar hills, and we're getting our piece. There's a role for you here too. Join us as we unveil a unique proprietary system to unlock the keys to successful enterprise software projects, powered by an algorithm that has intimidated even  the most experienced data scientists we've shown it to. Note: you can check the slides from this one, including the trapezoid pic, on the video replay. 

Direct download: satire-quadrants-Waves.mp3
Category:CIO disruptions -- posted at: 6:39am EST

This should be a good one, as Adam Mansfield counts down his top tips for cloud vendor negotiation, as we peel back the hype on SaaS software. Time to dig into how to achieve project success with cloud vendors - and the obstacles in the way. Mansfield will field your questions- we'll also poke deserved fun at what drives cloud buyers crazy.

Direct download: Saas-lock-in-reed-mansfield.mp3
Category:CIO disruptions -- posted at: 2:45am EST

Jon Reed of hashes out what he overlooked in the last episode with Brian Sommer deconstructing cloud ERP benefits. Time to hash out what we missed last week. Jon also shares how this stacks up with different models of enterprise transformation. SAP/HR expert Greg Robinette joins Jon later in the program to reflect on lessons from a major aerospace and defense ERP project. 

Direct download: cloud-erp-benefits-robinette-reed.mp3
Category:cloud -- posted at: 2:40am EST

Returning champ Brian Sommer rejoins the Enterprise hits and misses video show to talk cloud ERP project issues, benefits, and share project horror stories. Bring your questions and snarkitude. Note: if you want to see the slides as we talk through them, check the video replay at

Direct download: cloud-erp-critique-reed-sommer.mp3
Category:cloud -- posted at: 2:35am EST

Mathew Sweezey has some of the most provocative and well-researched views on topics I riff on and critique frequently. What is his message on how marketing needs to change - and how we should be serving customers via outcomes, not (necessarily) "experiences"? Special thanks to Sweezey for stepping up and allowing me to press him into some challenging topics around the myths of AI, flaws in employee experience rhetoric, and B2B versus B2C. It was an intense and revealing convo, one where I had no idea how much we would agree or disagree.

Direct download: CX-AI-hyperpersonalization-Sweezey-Reed.mp3
Category:CRM -- posted at: 4:27am EST

Retail analyst and consultant Jake Knowles of BJSS drops in for an interactive, audience-driven Q/A chat on the retail outlook for 2021. We'll take on retail debates like AI in retail, facial recognition and "employee experience" versus the Amazon approach to retail workers. Jake will share what he's learning from BJSS customers, what we've taken from the virtual NRF Big Show, and the challenges for retail transformation projects in 2021. Note - this podcast series is a labor of love, to do something different with in-depth, honest/interactive enterprise convos. If you like what I'm doing here, providing a rating and comment on a major podcast channel is a huge help to keep my momentum.

Direct download: retailoutlook-reed-knowles.mp3
Category:retail -- posted at: 4:23am EST

Supply chains have been severely tested - but what have we learned? What does a modern supply chain look like? Is a predictive supply chain viable? No one has pushed into these issues more than SCM expert and outstanding enterprise blogger Lora Cecere. This open discussion promises to be a classic.

Direct download: Supplychainupheavals-reed-cecere.mp3
Category:SCM -- posted at: 4:21am EST

In this audio-only edition of Jon's Enterprise hits and misses video show, Jon Reed of starts out on a solo flight rant/overview of his methods on B2B content strategy and critique of hyper-personalization. He hits on why this matters for individuals and enterprises. A key issue: marketing and sales need to change, and it's a culture problem more than a tech problem. 30 minutes in, returning champ Brian Sommer crashes the show to dig into the hilarious low points of B2B selling. The guys even run through Brian's worst-of-B2B-sales slide deck (note: you can enjoy this as audio only as Jon reads the slides, but if you want to see them, you can check the video replay at

Direct download: B2B-hyperperonsalization-selling.mp3
Category:content and media -- posted at: 3:55am EST

In this audio-only version of Jon's Enterprise hits and misses radio show, Jon Reed is joined by champ Brian Sommer and unbridled audience chat  - featuring diginomica colleague Den Howlett in dinner prep mode - as we try to get to the bottom of the factory of the future use case. We countdown the factory buzzword hype, talk supply chain disruptions, and discuss next steps manufacturers should be taking

Direct download: FactoryofFuture-Sommer-Reed-final.mp3
Category:robotics -- posted at: 3:52am EST

In this audio-only version of Jon's Enterprise hits and misses video show, Jon puts Raven Intel's Bonnie Tinder on the hot seat to reveal her data on HR transformations in 2020 - what worked and what didn't. We'll countdown the top HCM project mistakes - and the characteristics of a successful HCM project. As usual, audience questions will carry the day. 

Direct download: HCMprojectsuccess-Bonnie-Tinder.mp3
Category:HCM and SAP HCM -- posted at: 3:50am EST

The audience peppered Jon with questions on this edition of Enterprise hits and misses radio, his last show of the year - as he count down the worst project mistakes and shares the use case methodology he uses on diginomica. SHOW DISRUPTION: about 30 minutes in, Jon is joined by Brian Sommer and then Thomas Wieberneit. These practitioners also share their top enterprise software project lessons and mistakes, while fielding questions and acerbic commentary from the likes of Den Howlett, Mark Finnern, and more.  (This is the audio replay of the show, you can see the video replay at

Direct download: projectmistakes-jon-brian-thomas.mp3
Category:CIO disruptions -- posted at: 10:22pm EST

Next up on the Enterprise hits and misses video show, we'll countdown top IoT project misconceptions and project lessons with Mrinal Wadhwa, CTO and Head of Product, You'll be able to pepper Mrinal with questions as we go, as many of you know he is always bringing new ideas and important takes. (This is the audio replay of the show, you can see the video replay at 

Direct download: enterprise-IoTprojects-mrinal-reed.mp3
Category:IoT -- posted at: 10:12am EST

Join our Enterprise hits and misses video show - a free-for-all, participatory chat and countdown with Vijay Vijayasankar. We'll countdown his favorite all time blog posts and we'll mock the worst predictions for 2021. (This is the audio replay of the show, you can see the video replay at

Direct download: AIprojects-vijayasankar-reed.mp3
Category:AI and ML -- posted at: 10:10am EST

Brian Sommer makes his triumphant return to Enterprise hits and misses radio, as we count down overhyped HR tech buzzwords and field audience questions on HR projects and the future of work. Note: you can see the video version of this at

Direct download: sommer-reed-hrtech-blowout.mp3
Category:general -- posted at: 5:27am EST

Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at

Direct download: CXproblems-nicolefrance.mp3
Category:community and collaboration -- posted at: 5:25am EST

Let's do a Friday free-for-all on skills development, especially the impact of AI and automation. Jon fields all your questions in the hot seat and share highlights of his prior thinking and research.

Direct download: JRsolo-AIskillsimpact.mp3
Category:AI and ML -- posted at: 5:23am EST

In Jon's video and podcast reboot, he talks to the man partially responsible. Brent Leary is a trailblazer in enterprise video and a driving force behind CRM Playaz. How does he pull off large scale events? Interactive chats? Let's chat him up..

Direct download: hitsmissesradio1-brentleary.mp3
Category:content and media -- posted at: 4:47am EST

In this thirty-minute podcast, Jon and Brian triumph over their last podcast's sound quality and compare notes on the new rules of enterprise software. Brian warns ERP vendors of the pitfalls of squeezing revenue with hardball tactics. Jon shares enterprise weaknesses on integration that could come back to haunt cloud-happy vendors. The guys grill vendors on their subpar virtual events, but also share success stories from vendors that are delivering for customers. 

Direct download: brian-jon-the-new-erp-rules.mp3
Category:CIO disruptions -- posted at: 2:19am EST

During this 15 minute podcast, Jon Reed is rejoined by podcast compadre Brian Sommer to hash out early IT spending data and first reactions to the economic impact of COVID-19. The guys talk about comparisons with past recessions, and how CFOS and CIOs are likely to respond. Fresh IT spending data from TrustRadius is considered, along with industry impacts. Note - given that the recording quality of this Zoom session was not ideal, we've cut kept this podcast to 15 minutes, but may release another installment in the talk later. 

Direct download: brian-jon-innovation-covid1_112k.mp3
Category:CIO disruptions -- posted at: 3:51am EST

The vexing problem of IoT security is slowing IoT adoption and creating waves of sensational headlines, from insecure smart homes to industrial IoT concerns. Mrinal Wadhwa and his team at Ockam has an ambitious plan to address this, but how? Via open source for one. As a follow up to last year's dignomica podcast with Ockam and Den Howlett, this new podcast shares how Wadhwa's thinking has evolved. In a nutshell: "Decoupling the secure channel protocol from the transport layer protocols removes complexity, minimizes the attack surface and can enable us to build end-to-end secure and private systems." This in-depth talk breaks that concept down in real-world terms. Wadhwa explains why this is a potential IoT security breakthrough. The guys also revisit their blockchain debates, and how Wadhwa sees blockchain fitting into IoT security going forward. An invitation for others to get involved with Ockam's open source pursuits at is also included. 

Direct download: mrinal-reed-iot-security_112k.mp3
Category:security -- posted at: 9:19pm EST

Continuing with their NRF 2020 on-site retail review, Jake Knowles of BJSS and Jon Reed of share their show highs and lows. They also talk about some retail upstarts to watch - and how some of the less glamorous innovations in logistical areas like last-mile delivery could prove crucial as retailers try to differentiate against Amazon. Jon talks about his debate with the CEO of Happy or Not, and Knowles weighs in on the missing link in Retail CX - the happy and empowered store employee. Knowles also brings up the impact of sustainability and diversity - another standout from this year's show.

Direct download: nrfpodcast2_-_diginomica.mp3
Category:community and collaboration -- posted at: 9:53am EST

Live from NRF 2020, Jake Knowles of BJSS makes his debut on Jon's diginomica podcast with part one of their review of NRF's "Big Show." The guys hit on the big questions of the show, including retailers' determination make their storefronts and competitive edge again. They react to some key retail stats from Salesforce, Adobe and others on the surge of mobile commerce and BOPIS (buy online, pick up in store). Knowles shares the high points from his moderated panel with four global retailers on harnessing retail innovation. Knowles also talks about the retail pain points he hears about from BJSS clients - and what customers are doing to modernize their retail strategy. 
Direct download: nrfpodcast_-_diginomica_part_1.mp3
Category:mobility -- posted at: 4:23am EST

After their prior podcast from Controlling 2019 on Robotic Process Automation (RPA), Jon and Kent Bettisworth move into his views on revenue recognition. How much progress have SAP/ERP customers made? What are the obstacles still ahead? They also discuss the latest regulatory timelines, and how SAP customers are approaching RAR (SAP's revenue recognition functionality). The guys hash out what Kent learned on the ground at this year's show. Before wrapping, they also discuss the degree of S/4HANA adoption at the conference, and what SAP customers are weighing when it comes to S/4HANA upgrades. 

Direct download: bettisworth-reed-revenue-rec.mp3
Category:CIO disruptions -- posted at: 8:00pm EST

Picking up after their podcast on the future of identity, Jon gets into blockchain with noted enterprise blockchain critic Steve Wilson. Live from Constellation Connected Enterprise 2019, Jon and Steve talk about the peak of blockchain hype in 2016, and how his views have evolved since his notorious 2016 post, Blockchain: almost everything you read is wrong. The guys cover the issues with enterprise blockchains, from industry use cases to immutability to the viability of consensus. Jon also pulls Steve into settling a diginomica reader controversy over his views. Finally, Steve explains why he is skeptical about blockchain for IoT security. He also shares the blockchain use cases he *does* like.

Direct download: reed-wilson-cce19-blockchain.mp3
Category:blockchain -- posted at: 7:12am EST

After several years of misadventures, Jon finally gets Tricia Wang of Sudden Compass in the podcast hot seat at Constellation Connected Enterprise 2019. After hitting on show highlights, the two dive into Wang's outspoken views on the failure of big data, the profound limitations of quantifiable data, and why an ethnographic pursuit of data is the missing link. Wang and Reed turns their attention to the overhyped CX market, hitting on the problematic gap between being "data-driven" and insight driven. More data is actually leading to less insight. That's Wang's core point - customer data can drive business growth, but only if you know how to use it. Wang shares project experiences and business model examples to illustrate how companies are getting stuck. As for getting unstuck, Wang reveals some of the Sudden Compass methodology for getting customers on a better approach to analytics - a method that is about to be open sourced. Their partnership with Google, and Wang's obsession with avaiation and automation, rounds out the picture as the podcast wraps. 

Direct download: reed-tricia-wang-cce2019.mp3
Category:business intelligence -- posted at: 6:27am EST

In the first of his two part podcast series with Constellation's Steve Wilson, Jon asks Steve to explain the thinking behind his provocative blog post, Identity is dead. That leads into a discussion of the problem of regulating data brokers, and the ongoing issue with identity management in the enterprise. Steve critiques new approaches, including facial recognition. This discussion sets up a soon-to-be-released part two, on Steve's skeptical take on enterprise blockchains. At Steve says, "We need to keep plugging away at this because there's, they're brokering our data every single day now. So we need to figure out solutions."

Direct download: reed-wilson-identity-cce19.mp3
Category:security -- posted at: 9:10am EST

Live from Controlling 2019, Jon talks with Kent Bettisworth, expert SAP consultant, about the research he's done into the relevance of robotic process automation (RPA) for auditors. Kent explains the RPA use cases that are emerging, but also the risk and downsides of RPA, and the problem auditors have with "black boxes." This topic is relevant to RPA or AI/ML projects who must also get past the risk/compliance/security threshold of the auditing team. Kent grounded his research in SAP's approach to RPA via Leonardo, but this conversation extends beyond the SAP domain. 

Direct download: reed-bettisworth-rpa-audits-final.mp3
Category:robotics -- posted at: 3:23am EST

After her customer keynote at SAP Controlling 2019, Barb Rojas of the Discovery Channel gives listeners her view on IT - business alignment in the cloud era. How do you balance business enthusiasm for cloud with proper governance? How do you drive/support business change in an SAP environment? Jon also asks Barb about how her Discovery Communications teams approaches robotic process automation, as well as Tier 2 ERP during Discovery's global expansions. They also take analytics challenges as data becomes central to Discovery's business model shifts. Finally, during this Ada Lovelace women in tech day taping, Barb shares a few reflections on her own approach to leadership.

Direct download: discovery-channel-it-biz-align-reed-controlling19.mp3
Category:CIO disruptions -- posted at: 1:23am EST

In part two of their talk on the dilemmas of the modern enterprise buyer, Jon Reed and Hank Barnes of Gartner dive right into Barnes' latest research on reaching enterprise buyers, and the strengths and flaws of reaching buyers with content. Other surprising Gartner data is discussed, including the surprising role of vendor responsiveness and why that is overlooked. The guys also hit on peer reviews and the problem of attempting to game buyers with positive reviews. The conversation is framed with this question: how we can serve buyers better, and reduce the amount of flawed and troubled projects? The final section includes advice for customers on navigating buying complexity. 

This podcast references recent blog posts by Hank Barnes.

Direct download: reed-barnes-buyers2-final_112k_1.mp3
Category:content and media -- posted at: 8:33pm EST

In part one of his first-ever podcast with Hank Barnes of Gartner, Reed and Barnes revisit their multi-year dialogue on the dilemmas of the modern enterprise buyer. Barnes has fresh research on modern buyers, including unsettling updates on project failures and buyer complacency. He also has fresh buzzwords for Jon to call out and break down, including "continuous buying" and "continuous customer behaviors." The guys also debate just how informed the modern buyer is, with Barnes landing on the side that "informed buyer" is aspirational at best. They both agree the vendors lack control - but still need to engage, but on new terms driven by customer needs.

This podcast references recent blog posts by Hank Barnes.

Direct download: reed-barnes-buyers19-partone.mp3
Category:content and media -- posted at: 5:07pm EST

During Jon's latest trip to Boston, he crashed the new offices of UpperEdge, an independent enterprise and IT advisory firm with strong views on the potent topics of digital transformation and getting value of out cloud. During this unscripted, 45 minute dialogue, Jon talks with UpperEdge's John Belden and Adam Mansfield about the problem of digital transformation in the real world. The guys shift into cloud issues, and why customers are wary that SaaS can be just another form of lock-in, with the same licensing headaches. The conversation wraps with a freewheeling review of the latest cloud news, from Salesforce acquiring Tableau to Google Cloud's ups and downs in its enterprise push. The Bruins game seven loss the night before is almost totally avoided, but not quite.

Direct download: upperedge-diginomica1.mp3
Category:independent advisors -- posted at: 8:06pm EST

As PowerPlex 2019 - the Plex Manufacturing Cloud user conference - kicks off, Jon Reed and Brian Sommer claim a quiet spot for an in-depth talk on why he finally wrote a book - Digital with Impact. After pressing Brian on why he entered the overhyped book area of digital transformation, Jon and Brian turn their attention to the exercises in the book. What has Brian learned by using these these exercises on project sites? How can you use Digital with Impact as a workbook to spur the cultural change needed to make digital stick? Brian also shares his recent chat with Geoffrey Moore as they contrasted their views on digital change. The guys also get into how to balance the challenge of a long term transformation with the quicker wins needed to ensure buy-in. One key theme? Overcoming the quicksand of technical debt. Note: Den Howlett has also authored a book review of digital impact on   

Direct download: sommer-reed-digital-plex.mp3
Category:general -- posted at: 6:54pm EST

Taping outside this year with a fountain percolating behind them, Jon Reed of diginomica talks with Dick Hirsch about why Sapphire Now felt different this year. Hirsch talks about SAP's changing views on the cloud and their relationship with hyperscalers like AWS, Google Cloud and Azure. The guys hit on some big themes of a show with little hard news but many big storylines, from the impact of Qualtrics to why integration and master data are becoming huge topics for SAP its user groups. Issues from S/4HANA to indirect access and licensing news to the activist investor backdrop are discussed. 

Direct download: hirsch-reed-sapphirenow19.mp3
Category:cloud -- posted at: 9:34am EST

During this first-ever sit down with Joe McKendrick, live from the MariaDB user conference, Jon talks with Joe about his recent articles on the impact of DevOps, agile, and digital transformation on IT - and the obstacles in the path. The guys talk about Joe's recent ZDNet articles and why over-hyped technologies like AI and machine learning fall short without a concerted change effort. Jon keeps his potshots about ZDNet's autoplay videos to a minimum as the guys move into a discussion of the new IT professional, and the rare combination of skills that the best IT pros need today. Note: original podcast file edit by Den Howlett.

Direct download: reed-mckendrick-mariaDB.mp3
Category:CIO disruptions -- posted at: 3:55am EST

In Jon's first ever podcast from NRF's retail "Big Show," Jon sits down with Joachim Klein of ThreeKit, where the two overcome NRF sounds to break down the key trends of the show, before the podcast is finally vanquished by a vacuum cleaner. The guys discuss the next-gen tech at the show, including robotics, facial recognition, and virtual fashion assistants, before digging into the problem of personalization and the opportunities retailers have if they can conquer their data problems. Klein then shares ThreeKit's go-to-market plan, and why these seasoned retail executives have banded together and put skin in the game. Their goal: bring augmented reality, visual commerce, and 3D product configuration into the same platform. End note: apologies for the background noise, the quietest place we could find at NRF was not terribly quiet, even with lavalier mics. SOUND UPDATE: my colleague Den Howlett has edited out as much background noise as possible in this new mix.

Direct download: Jon_Reed_at_NRF_mixed.mp3
Category:AI and ML -- posted at: 1:30pm EST

"Up to 2/3 of all enterprise software projects fail to deliver their expected value. Will your project be one of them?" That's the basis for Jon's first-ever podcast with analyst and ProQ founder Josh Greenbaum. On some hidden bean bag chairs in the basement of SAP TechEd, the guys discuss the multiple ways that enterprise projects can fail or underperform, and why early interventions can change outcomes. Greenbaum explains why ProQ's approach, by providing a way of measuring teamwork and project health, can have impact. The guys also talk about other efforts to disrupt and improve the consulting industry, including Raven Intel. Note: while this was taped at SAP TechEd, SAP is not the topical focus on this podcast. Check Jon's recent TechEd wraps for your SAP analysis fix. Bonus: the guys are interrupted at the 22:00 mark by disruptive window tape measurers.

Direct download: greenbaum-proq-reed.mp3
Category:independent advisors -- posted at: 5:37am EST

In the third and final podcast in this special series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to cloud expert and diginomica contributor Dick Hirsch review the takeaways from Barcelona, and assess the progress SAP has made with cloud models. The guys discuss how well SAP fleshed out the "intelligent enterprise." SAP's challenges with developer engagement in a more open/cloud model is also covered. Also check for Den's analysis of SAP TechEd Barcelona on You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: Dick_Hirsch_-_TechEd_2018.mp3
Category:general -- posted at: 4:47am EST

In the second podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's Craig Cmehil about important developments in the SAP ecosystem - and the changes made to the Mentor program. Cmehil talks about the challenges the SAP Mentor will face and his goal of fostering engagement with SAP executives. The guys also hit on the community space at TechEd and the hands-on opportunities intended to push the growth of new skills. Also check for Den's analysis of SAP TechEd Barcelona on You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: Cmehil-Howlett-SAPTechEd2018.mp3
Category:community and collaboration -- posted at: 3:51am EST

In the first podcast in this special three part series from SAP TechEd Barcelona 2018, Den Howlett of diginomica talks to SAP's DJ Adams about about how the ABAP community can access and learn new ways to innovate on the SAP Cloud Platform. The guys hit on SAP tutorials and UI development - with Fiori, and beyond into headless development. They discuss SAP's evolution to a more open platform - and the work still to be done. Also check for Den's analysis of SAP TechEd Barcelona on You'll find Jon's prior TechEd Vegas reviews and use cases there as well.

Direct download: DJAdams.mp3
Category:developers -- posted at: 3:38am EST

In an SAP TechEd special, Jon Reed is joined by SAP Mentor Graham Robinson in the lost Vegas corridors to hash out what they learned behind the scenes - and how that stacks up with SAP's news announcements. Graham, who is an independent consultant and expert SAP developer, has plenty to say about SAP's ABAP PaaS announcement, and how ABAP on the SAP Cloud Platform impacts developers and customers. The guys also hash out the "serverless ERP" annnouncement, and how ERP functions as a service could play into running the SAP Cloud Platform at scale. The highs and the lows of the show are covered, including the keynote, and a surprise challenge to Jon by SAP CTO Björn Goerke in response to his diginomica show review. The guys reflect on SAP's change in community leadership - and the future of TechEd as SAP attempts to turn community into an edge again, after some down years.

Direct download: reed-robinson-teched2018.mp3
Category:general -- posted at: 5:21am EST

What if HR customers had a way of assessing the quality of the partners servicing their implementations? Would less projects run into budget and scope problems - or outright failure. Well, now they do, thanks to the upstarts at Raven Intel. During "HR tech week" in Las Vegas, at SuccessConnect 2018, Jon sat down with Bonnie Tinder and Michele of Raven Intel on the day of their official launch to dig into the motivations behind their mission - and business model. To coincide with their launch, Raven Intel released a study of 100 initial SAP customers and their experiences with consulting partners and HR vendors. Jon asks Bonnie and Michelle about the lessons they took from their study, and how troubled HR tech projects can become better HR tech projects. Bonnie and Michele explain why their approach is different than the big vendor peer review sites that are picking up steam. Jon also asks about the challenges they may face as they get customers to evaluate major consulting partners that aren't used to being publicly evaluated. Sidenote: Bonnie and Michele are childhood friends who have always wanted to work together - now they get their chance. Bonnie speaks first on the podcast.

Direct download: ravenintel-diginomica.mp3
Category:HCM and SAP HCM -- posted at: 6:33pm EST

In their first online talk in several years, Jon Reed of is reunited with one of his old school guests for a fresh talk on the problem of hiring data science skills - and what to do about it. Vijayasankar details the types of data science skills that a data science team needs, and where the hiring gaps are. There's plenty of advice for individuals on how to fill those gaps. The guys also hit on the problem of algorithmic bias, and issues of diversity in data science. Note: this is the audio-only version of this chat. You can catch the video version on Jon's youtube:

Direct download: reed-vijay-datascience-skills_112k_1.mp3
Category:AI and ML -- posted at: 2:19am EST

In this in-depth on-site conversation, Jon Reed and SAP SuccessFactors expert and customer advocate Jarret Pazahanick break out what they've learned from a hectic two days in Vegas. The guys hit on the show's highs and lows, from news to executive keynotes to a powerful closer from Michael J. Fox. Jon asks Pazahanick to elaborate on his critique of the SuccessFactors partner and certification approach - and what needs to change. The 60 minute talk is a gut check from what Pazahanick heard at the SuccessFactors influencer event last spring, and where we are now. Jon asks Jarret to address the "Jarret is a Workday fanboy" jabs he gets from time to time. The guys leave with a view of where SuccessFactors needs to go from here, and some continuing mysteries around payroll as a cloud service - something Jon will be addressing more fully in an upcoming diginomica article.
Direct download: sfactors-reed-jarret-2018-review.mp3
Category:HCM and SAP HCM -- posted at: 5:49pm EST

In this impromptu/underground recording with the implausible Esteban Kolsky, the guys grab some time as Salesforce Connections to discuss the future of the enterprise. Two Kolsky blog posts are up for consideration, one on his enterprise software priorities, the other on AI misconceptions. Since this taping is at a CX event, the guys also get into the epic problem of delivering a halfway-decent customer experience across channels. Doing their best with Jon's backup recording, Jon also takes the chance to ask Esteban the burning question: why are you such a grouchy *!*. That leads into a discussion of the vital role of the enterprise idealist/curmudgeon, or, gadfly. At the end of the thirty minute chat, the meaning of the "implausible" Esteban Kolsky is revealed. Producer's note: this had to be taped on the backup of Jon's backup recorder, but hopefully the listening experience was improved decently for you during production. 

Direct download: kolsky-reed-implausible-enterprise.mp3
Category:AI and ML -- posted at: 2:08am EST

In their second podcast from Sapphire Now 2018, Jon Reed and guest Brian Dennett move on from SAPpy talk to discuss Brian's startup, Enable AI, and why they are taking a practical approach to AI as augmented intelligence. Brian shares his view on why AI and ML are getting market traction, and the customer problems that Enable AI is tackling. Brian also advises on how companies should get started with "AI," and why data scientists are not necessarily required. Though this is not an SAP-focused podcast, the guys briefly touch on how customer-focused AI projects tie into a C/4HANA and Leonardo context at one point or another. 

Direct download: brian-jon-ai-practical.mp3
Category:AI and ML -- posted at: 5:49pm EST

In Jon's annual Sapphire Now event review, he has a new guest, Brian Dennett of Enable AI, who was also part of the SAP blogger program coverage. Jon and Brian hash out the messages of the show, including the "intelligent enterprise" messaging and whether the Leonardo aspects actually made sense this year. They discuss Brian's pick for the sleeper announcement of the show, Master Data Management as a service, and why it matters. The guys share their findings from their often-spirited blogger sessions; Brian explains why has a philosophical difference with SAP on their "AI" approach. The guys wrap by giving their letter grades for the show, and Jon airs a couple of SAP gripes. Note: this recording was made on Jon's backup recording rig due to a microphone failure. 

Direct download: brian-jon-sapphire-2018-review.mp3
Category:general -- posted at: 8:33am EST