SAP and Enterprise Trends Podcasts from Jon Reed (@jonerp) of
Free spirited, old school podcasts on all things enterprise with Jon Reed of, along with troublemakers and/or special guests
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Jon's diginomica latest
Yep - we're back. Phil Wainewright and Josh Greenbaum both wrote landmark posts on customer success - but do they agree? And what should customers take from all the "customer success" brouhaha? To help me weigh the arguments, Bonnie Tinder of Raven Intel was on hand to share data and find a way forward. As usual, the audience brought their sharpest and smartest questions. Trivia note: this is my diginomica colleague Phil Wainewright's debut on my hits/misses video show, not to be missed.Also check the itunes channel for the full podcast archives.
Direct download: The_great_customer_success_debate.mp3
Category:general -- posted at: 12:54am EST