The highs (and lows) of CX in 2020 - with Liz Miller and Nicole France

Aka "revenge of Nicole and Liz", or the "Liz and Nicole show," join me as we wrap the hits/misses show year with unfiltered tour through the year in CX, CRM, and marketing run amok. The audience brought their usual sharp commentary as Nicole and Liz counted down their highs and lows of the CX year. Yeah, this should be fun.... Also check the itunes channel for the full podcast archives.